Recent Posts - page 20
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M&A Watch: Ericsson Buys Vonage; Anticipates Huge Growth in 5G Applications and Services
Vonage’s recent history of acquisitions might serve as a blueprint for Ericsson as it executes on its vision and efforts at transformation from a pure communications infrastructure provider to the operator of an open platform for innovation.
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Marchex Anywhere: A New Hub for Conversational Intelligence
Marchex has been busy. Way back in the pre-pandemic days of December, 2019, Opus Research highlighted Marchex in our Vendors That Matter series. It was a transformational time when we started liberally using the term “conversational intelligence” to better express… Read More ›
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What if it were the “Eyes-First Revolution”?
Graphical user interfaces have inherent limitations that we need to work around. It’s about time we focus on the unpacked promise of voice user interfaces to solve new problems.
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Webinar: “Strategies to Enable Voice for Chatbots – Integrating Voice into Omnichannel Bot Solutions”
A text-based chatbot is table stakes for the enterprise, but it’s just one part of a solution to meet customers in their support channels of choice. So what does it take to extend the hard-won value of your chatbot to… Read More ›
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M&A Watch: LivePerson’s Transformational Acquisitions
The simultaneous acquisition of Tenfold and Voicebase signals a set of transformational tactics by LivePerson (LP).
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Zoho Enables Conversational Analytics for All Businesses
Major platform enhancements for Zoho One leverage Zia and natural language enterprise search to understand critical business decisions with greater precision and speed.
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“Audio Ergo Sum!” (Part 2)
Voice and audio present new challenges for Marketers in how to engage their prospects and customers, and how to differentiate their brands.
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Webinar: “The Voice Assistance Challenge – Exceeding Customer Expectations”
Opus Research and Poly AI explore new technologies that are now enabling enterprises to automate truly delightful customer experiences over the voice channel.
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Webinar: “Taking on the Insurmountable: Migrating Customer Care to the Cloud”
Opus Research and Speech-Soft Solutions describe critical steps businesses are taking to manage and maintain optimal customer care for both an on-premise and hosted environments.
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Vonage “Gets” Conversational Commerce; Acquires Jumper.ai
Amid all the talk of journey mapping, tracking in a cookieless future and concern over surveillance, there is brilliance in pursuing a “storefronts are conversations” model.