On January 28, GV (Google Ventures) led a group of VCs that already included Andreessen Horowitz (A16Z) and Citi Ventures and others in a $75 Series C round of financing.
Search results for ‘intelligent authentication’
Creative Virtual Provides Natural Language UI for Atos’ Digital Customer Experience Transformation Platform
Atos has entered the intelligent assistant market with a cloud-based solution packaged as the Digital Customer Experience Transformation (DCXT) platform.
NICE’s Purchase of Nexidia Ups the Ante for IA
NICE Systems has agreed to acquire speech analytics specialist Nexidia for approximately $135 million.
CallMiner Teams with SpeechPro to Support “Speaker Separation”
A partnership between analytics specialist CallMiner and SpeechPro programmatically distinguishes between a caller and a company representative.
Research Sponsored by Aspect Software Shows “The Future of Customer Service is Self-Service”
A new study issued jointly by Aspect Software and The Center for Generational Kinetics provides research-based observations on fundamental changes in customer-to-business (C2B) conversations.
VC’s Make $35 Million Vote of Confidence in Pindrop Security
A group of venture capital firms, led by Institutional Venture Partners (IVP) are bankrolling contact center security specialist Pindrop Security’s $35 million Series B round of financing.
ADT’s Pulse® Voice App Brings Voice Biometrics into the Home Security and Automation Mix
The newly launched ADT Pulse® Voice App features two-factor user authentication that seamlessly combines voice biometrics with a customer-selected passphrase to provide highly-secure, smartphone-based control of a home’s security system and “smart home” functions.
SpeechPro To Offer VoiceKey Platform Through Avaya’s DevConnnect MarketPlace
Voice security specialist SpeechPro announced plans to make available its voice biometric platform, VoiceKey, through Avaya’s DevConnect, an online marketplace for customers to integrate third-party products and solutions.
Why I Joined Opus Research. It’s Heresy!
Why I decided to join Opus Research, a leading market analyst firm in self-service, multimodal customer care, voice biometrics, place-based marketing, and intelligent assistants.
10 Trends to Watch: Conversational Commerce 2014
Integrations of speech recognition, natural language processing, artificial intelligence and strong, passive authentication portend a great year for Conversational Commerce.