Recent Posts - page 16
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Webinar: “Taking on the Insurmountable: Migrating Customer Care to the Cloud”
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Vonage “Gets” Conversational Commerce; Acquires Jumper.ai
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Why Voice Platforms Need to Make Foundational Changes to Allow Multi-User Skills
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NICE Defines Foundation for Handling “Massively Asynchronous” Experiences
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The Authenticator’s Dilemma: Alternatives to Knowledge-Based Authentication in the Contact Center
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Consolidation Chronicles: Genesys to Acquire Pointillist and Exceed.ai
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Amazon Connect’s Voice ID Debuts Globally
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“Voice Intelligence” and “Affective Communications”
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Looking Back: My First Day at Opus Research (a.k.a. Yesterday)
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Webinar: “The Age of Voice Innovation, Part II: What Keeps You Up at Night”