Recent Posts - page 16
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How Strengthening Authentication with Guaranteed Identity Builds Trust and Security
Discover how ValidSoft’s voice biometrics-based and assurance solutions builds trust across communications platforms and encourages secure commerce.
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Webcast: “Voice as an Accelerant – Are Voice Assistants Necessary?”
The lack of ubiquitous voice apps and general blasé uptake of voicebots by consumers has Opus Research and Speechly asking the question: are voice assistants necessary? Join this live, interactive webinar (Aug 9)
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Microsoft’s Digital Contact Center Debuts: Nuance and Microsoft Enter the Conversational Cloud
If you were looking for a sign of how formidable this Nuance and Microsoft partnership would eventually become in the customer engagement and contact center space, here is your warning shot.
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Global Event: Voice Biometrics, Network Intelligence for Intelligent Authentication and Fraud Prevention
Experts share how fraud prevention and multi-factor authentication in call centers and online creates a path to reduce operating costs and improve the customer experience, while enhancing security.
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On The Dogma of The Self-Contained Voicebot
The expert work of the VUI designer should enable any human user to converse and engage with any voicebot smoothly and effectively.
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Mid-Year Reality Check for the Conversational Cloud
Here five factors that are shaping the market for the Conversational Cloud at the mid-point of 2022 and will have major impact for the next sixth months and beyond.
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Minerva CQ Energizes Expansion of NVIDIA’s Riva
Minerva CQ’s deployment at an EV Mobility provider is the first commercial deployment of NVIDIA’s Riva Enterprise.
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Zoom Zooms in on The Conversational Cloud with Solvvy and Genesys
Even though it abandoned plans to merge with Five9, Zoom Video Communications’ pursuit of happiness continues apace.
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VUI Aesthetics: What does it mean to create a Beautiful Voice First Experience?
Beauty when it comes to voicebots boils down to how the voicebot sounds, the words and constructions it uses, and how elegantly it handles the back and forth of human to voicebot conversations.
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Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2022 Edition)”
Industry-defining report evaluating automated, Conversational AI solutions for customer care, live agent support, IT and human resources, product development teams, and sales and marketing.