Recent Posts - page 156

  • iMedia Connection – December 17, 2008

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    Excerpt: According to an Opus Research study conducted in August, 60 percent of U.S. small businesses were not marketing online, but 30 percent had plans to move more marketing online over the next 12 months. Plans changed after the economy… Read More ›

  • ClickZ – December 17, 2008

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    Excerpt: In August, Opus Research reported that 26 percent of mobile phone users access the Internet on their mobile devices and of those, 56 percent use search. Of these mobile search users, nearly one-third complete 11 searches per week. Compared… Read More ›

  • Ten Trends in Twenty-Oh-Nine

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    Although every communications and professional services firm openly touts support of unified communications (UC), only three can deliver on the promise of true UC. Microsoft, emanating from its presence on nearly every desktop; IBM, from its position of strength in the connective fabric called middleware; and Cisco, leveraging its dominance of broadband IP-based routing and transport. Oracle has enormous potential to play in this area with strengths relating to its dominance of relational database management and CRM, but magnum leader Larry Ellison is skeptical of the whole UC concept … and he’s probably right.

  • TMCnet webinar – December 9, 2008

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    SaaS in the Contact Center an Attractive Alternative During a Down Economy Tuesday, December 9, 2008, 2:00pm ET / 11:00am PT Customer service is a hot topic in boardrooms everywhere. This reflects today’s harsh economic realities, with fierce competition, demanding… Read More ›

  • Consolidation Chronicles: Voxeo Acquires VoiceObjects

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    Voxeo continues to use its cash flow in acquiring firms whose software and technology expand geographic scope and create greater business potential to its developer community. The acquisition of VoiceObjects delivers on Voxeo’s promise of openness, strict adherence to standards and multi-vendor support to the application layer of the solution stack.

  • Tellme’s New Role at Microsoft: Platform for Partnerships

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    Tellme’s new partnership initiative — embracing NEC, Dimension Data, Aspect Software, Gold Systems, Servion and others — marks a transformational change in business strategy and company identity. In 1999, Tellme was arguably the first, and certainly the most ambitious, voice portal and ASP, defining premium voice services for both enterprise customer care and service provider content delivery. In its quest for “scale” it has become wholesale platform for medium-sized enterprises.

  • Voice Biometrics Case Study: Government Service Insurance System

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    A Philippine government employee pension program serving 1.5 million people in the Philippine Islands has become a showcase for voice biometric-based authentication to enable loan applications and payment distribution. At Voice Biometrics Conference London 2008, Jean Bengo, vice president of the Government Service Insurance System, shared the organization’s experience and delivered insights into both its origins and technological underpinnings.

  • No Buttons, No Typing: Google Gets Speech Enabled on the iPhone

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    Signaling that speech recognition on the iPhone has reached acceptable levels, Google’s roster of mobile apps has expanded to include support of spoken search terms on iPhones. Other smartphones, including BlackBerries, G-1 and other Android platforms, will follow in short order.

  • The Solid Gold Catalyst – Gold Systems Showcases Microsoft OCS

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    Version 2 of Microsoft Office Communications Server 2007 was introduced in Amsterdam earlier in October. Halfway around the world, in Boulder, CO, Gold Systems is already living Microsoft’s dream of moving all its voice traffic into the IP “cloud” while enabling all employees to take advantage of VoIP- and SIP-based routing tricks.

  • Office Depot Finds Right Time for On-Demand, SIP-Based Routing

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    These economic times don’t just try men’s souls; they squeeze corporate spending. Today there are pressures on both capital and operational expense budgets for companies of all sizes. This is the time when leading-edge companies try out the few new technologies that save them money while enhancing their ability to forge better connections between their customers and customer care resources. Office Depot’s selection of Transera’s Seratel platform provides a case in point.