As Contact Center as a Service (CCaaS) providers fight the battle against becoming commodities, adding Intelligent Assistance capabilities takes center stage. The latest case in point is this announcement from NICE InContact officially adding Omilia to its CXexchange.
A little less than a year later, we’re observing that some of Apple’s partners have been more effective than others in enlisting recognized brands into the iMessage Business Chat fold.
David Kapauan, lead architect of contact center technology at Royal Bank of Canada, will present a case study at Conversational Commerce Conference London (8-9 May) showing how an intelligent assistant helps improve customer satisfaction with conversational dialogues.
Nuance Communications has recently launched a new Security Suite that heralds the dawn of the next era in persistent, continuous security by leveraging deep neural networks (DNNs) and elements of artificial intelligence.
Alex Murray, Digital Director at Lidl UK, will present a Featured Case Study at Conversational Commerce Conference London (8-9 May), describing how the UK grocery chain has launched a fully-automated Messenger intelligent assistant to help customers select the best wine for their meal.
As we enter 2018, it’s clear that solution providers and practitioners are more in balance than ever before and that the number of “known knowns” is growing rapidly.
In a featured keynote at Intelligent Assistants Conference London, Amazon’s David Isbitski, along with Skyscanner, will describe how advances in machine learning and NLU assist in customer service and digital transactions.
Santander releases an updated SmartBank app becoming the first UK banking firm to deploy voice payment technology to enable customers to make transfers using voice and taking steps to deliver a future banking experience.
With the introduction of Lex, Amazon has leapfrogged other metabot providers, like Apple’s Siri and Google Assistant.
By adding caller authentication to the Curo Speech and Language Platform, Interactions is offering a customer care solution that reduces fraud, controls costs and enhances customer experience.