Recent Posts - page 111
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2010 Reflections and 2011 Predictions: M-M-M Good!
“Multichannel, Multimodal and Mobile” made a nice alliterative mantra for RC (Recombinant Communications) practitioners in 2010.
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Gold Systems Leveraging a Long Legacy with Microsoft Lync
Among the handful of Microsoft’s go-to-market partners are involved with Contact Center and Interactive Voice Reponse (IVR) software, Gold Systems stands out with a commitment to Speech at Microsoft extending to the original SpeechServer and unique software, Vonetix, to speed development and simplify management of enterprise apps.
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Intro to C3: Conversational Commerce Conference
On February 2-3, 2011 in San Francisco Opus Research will convene the Conversational Commerce Conference (C3) as a venue for raising and resolving the issues exposed in the clash between Marketing and Support. As with the Meeting of the Waters, both disciplines will ultimately be assimilated into a torrent of talkpaths, interactions, queries, responses and transactions. Still the time as come, in these early days, to foster discussions that lead to mutual understanding – or at least an agreement to co-exist.
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Buy.com’s iPhone App Combines Speech Rec and Barcode Reading
Internet retailer and bargain finder Buy.com reports that over 20,000 people have downloaded the latest version of its iPhone app, since the introduction of its “beta” version last month.
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2011 Will See Stepped up Investment in “Speech And…”
Today Apple posted a job listing for an “iOS Speech SW Application Engineer.” The job involves working with the iOS Applications Framework Team in “a fast paced environment with rapidly changing priorities.”
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Webcast Replay: Social Media in Your Company – Smashing Silos and Connecting with Customers
You can view a replay of the Webcast I participated in with Bob Hockman of Empirix. In it I showcase how social media and collaboration tools are becoming ingrained in enterprise contact centers and IT fabrics.
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New Version of Vlingo Adds “Action Bar” and Deep Links to OpenTable, Fandango and Kayak
Vlingo is starting to take on a serious resemblance to Siri with its latest release on Android-based phones.
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Google Taking Voice Search To the Next Level of Personalization
Google is starting to put some distance between the Voice Search app for Android-based smartphones and the same application as it is offered on alternatives.
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Spanlink’s Cloud-based Contact Center Taps into the Social Stream, Implements Cisco’s SocialMiner “In the Cloud”
Spanlink Communications, a 22 year-old company with a well-earned reputation for developing and integrating highly-innovative contact center technologies is at it again with a new service called SocialWatch.
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Update: Nuance Acquires PerSay, Voice Biometric Market Hegemony is Taking Shape
For those of you following the gradual disclosure surrounding PerSay’s acquisition, now it can be told that Nuance Communications is the firm that is alluded to in an article that appeared in the Israeli financial press on November 30.