Recent Posts - page 109
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Marchex, Cisco and Spanlink Demostrate Better Listening Through Analytics
At C3, attendees were given a glimpse of real world instances where companies and their customers both benefit from implementations of real-time speech analytics.
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Conversational Commerce Conference (C3) 2011
Conversational Commerce Conference (C3) February 2-3, 2011 | San Francisco, CA Event Sponsors Agenda & Presentations Wednesday, February 2, 2011 1:00 p.m. – 1:45 p.m. Intro to Conversational Commerce Speaker: Dan Miller, Senior Analyst, Opus Research View Presentation 1:45 p.m…. Read More ›
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West Corporation Buys Twenty First Century Communications
With VoiceXML platforms from HollyConnects and Tuvox safely ensconced in the corporate infrastructure, West has purchased Twenty-First Century Communications (TFCC) a company with a long history of providing high-volume emergency alert and inbound call management systems for utilities, government, public safety and corporate applications.
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Both Microsoft and Google Signal Future Prominence of Hybrid Mobile Apps
The “App versus Browser” debate is steadily being made moot; and rightfully so.
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Nuance Announces Integrated Product Suite for Voice Biometrics
It hasn’t taken long for Nuance to deliver on the promise of integrating PerSay’s product line into its Enterprise Software portfolio.
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Google Buys SayNow: Social Media Meets Telemedia
Google has purchase SayNow, a voice/telephony service provider whose offerings were lots like the old pay-per-call (976) numbers offered by Ma Bell in the 1970s through 1990s.
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Mozilla’s Approach to “Cookie Blocking”: More Conversational and VRM Friendly
Over the weekend Alex Fowler, the person in charge of Mozilla’s global privacy and public policy initiatives, issued a blog post to describe a new approach that Firefox developers are taking to enable Web surfers to take better control of when they can be tracked by advertisers.
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OpenTouch: Uber-Brand For Alcatel-Lucent Enterprise Products, Services and Architecture
At an Analyst Briefing this week, Alcatel-Lucent Enterprise revealed new branding and a re-casting of its amalgam of Contact Center (from Genesys), Communications and Network infrastructure offerings under the OpenTouch brand.
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Update: Finally, You Don’t Need YAFN (Yet Another Ficticious Number) for Google Voice. Too Little, Too Late.
Google is giving some subscribers to Google Voice the ability to make their existing wireless numbers into the “single number” for their Google Voice accounts. The impact on the IP-telephony landscape will be negligible and subtle.