Recent Posts - page 104
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Mobile Security Specialist adds Voice Biometric-based Authentication, Responding to Demand from Financial Services Co.s
Momentum toward making voice biometrics a routine part of mobile authentication is accelerating, as mobile security specialist InAuth adds a Voice Biometrics Authentication Module to its mobile SDK.
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Update: Twilio’s Deal with Ma Bell – Creative Disruption in Action
You know that Joseph Schumpeter’s “creative destruction” has begun in earnest when a prototypical disruptor, like Twilio, transforms one of the largest mobile carriers, AT&T Mobility, into a reseller of its services.
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“Fear of Chatter”: The Implications of Virgin America’s Social Network-based Customer Care
Dreamforce has always had elements of a Danse Macabre (Dance of Death) when it comes to its views of contact centers in the future.
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Genesys Labs Enters the Cloud-based Contact Center Fray with Salesforce.com
Even though Genesys Labs already has a long history of offering hosted contact center services (with the likes of AT&T, Verizon, Orange Business, Echopass and others), it is set to launch a new set of cloud-based offerings at Salesforce.com’s Dreamforce 2012.
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Ingalls Hire Signals New Life-Cycles for Voxeo and its Labs
A 33-year telco industry veteran from an incumbent telco industry is taking the helm at Voxeo.
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Reflections on SpeechTek 2012: Co-Location Lends New Contexts to Automated Speech
This year the transformation of SpeechTEK continued as conference organizer, InformationToday, Inc. (ITI), co-located three closely-related-but-loosely-coupled events at the Marriott Marquis Hotel in New York City.
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Webcast: The “Friction-Free” Self-Service Challenge
Join Dan Miller, Sr. Analyst at Opus Research, and Justin Lemrow, Director of Continuous Improvement at Contact Solutions, as they discuss how to strike the right balance between automated self-service and human assisted care in order to achieve high-levels of customer satisfaction at relatively low-levels of expense.
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Panel With Dan Miller, Steve Wozniak, Nuance’s Ron Kaplan and Ford’s Sheryl Connelly
If you have 90 minutes (actually skip to minute 1:34 for the beginning) we think you’ll enjoy our discussion of “The Future of Conversing with Technology.”
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Empirix Launches Testing Services for Voiceprint Enrollment and Speaker Authentication
Empirix is formally offering a new flavor of its Empirix Testing as a Service (ETaaS) designed specifically to facilitate early detection and remediation of technical speedbumps that could interfere with enrollment of voiceprints or later voice-based authentication activities.