Recent Posts - page 103
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Research Report: Personal Virtual Assistants: Primer and Planning Guide
We used to laugh at the idea of “the talking toaster” when thinking about the gratuitous addition of a speech-based interface to household appliances, consumer electronics, self-service kiosks or even ATMs. Now the machines laugh at us, as improvements in natural language understanding, artificial intelligence and text-to-speech rendering make phones, tablets, computers and (yes) household appliances more conversational, human-like and responsive to spoken input.
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Genesys One: One More Choice for “Mid-Market” Contact Centers
On November 15, Genesys formally launched a new packaging of its customer interaction platform (Genesys 8), bringing its efforts to “save the world from bad customer service” to companies with fewer than 300 seats in their contact centers.
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Microsoft’s Head of Research Showcases Speech-to-Speech Translation
Microsoft’s chief research officer Rick Rashid showcased real time speech-to-speech translation (English to Chinese) at Microsoft Research Asia’s 21st Century Computing event in early November 2012.
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Maluuba Adds API; Right on Schedule
On November 14th natural language processing startup, Maluuba, took the next step in its master plan to enable Android-based device owners to carry out Siri-like interactions with their mobile phones.
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Research Report: Voice Biometrics Vendor Survey and “IntelliView” 2012
The market for voice biometrics-based solutions has matured significantly in the past year. In this document Opus Research compares the products and strategic position of a select group of solution providers and presents structured analysis that should benefit decision makers planning to introduce speaker verification in their contact centers or on mobile devices or networks.
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“Hey Dragon” Launches New Personal Assistant for Android-based Phones
With a set of services, features and capabilities that closely resemble Vlingo, Nuance Communications has launched Dragon Personal Assistant.
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Voxeo Labs Launches Ameche; Trademarks “Apps in your Calls”
In a shout out to the screen actor who played the title role in the 1939 biopic, “The Story of Alexander Graham Bell,” Voxeo Labs has introduced a Communications Platform as a Service (CPaaS) offering called Ameche.
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NICE Systems to use IBM’s Technology to Harness Big Data from Contact Centers
NICE Systems and IBM have joined forces to bring the power of “Big Data analytics” incorporates data the emanates from the contact center.
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Join Us at Swissotel for Voice Biometrics Conference Singapore-2012
Singapore will be the epicenter for voice biometrics activity in the Asia Pacific region when Opus Research convenes Voice Biometrics Conference-Singapore on November 7-8, 2012. Speakers and attendees will be executives from commercial banks, government agencies, mobile carriers and technology companies from around the globe.
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Mark Cuban Invests in Linguasys
Mark Cuban is taking ownership of “a significant position” in Machine Translation and Text Analytics specialist LinguaSys.