The whole thing felt…normal? I think that’s the word, normal. Enterprise Connect 2022 kicked off a series of good ol’ fashion in-person events for the Opus Research team and marked the return to “conference normal” for so many of you,… Read More ›
Search results for ‘intelligent authentication’
Say Goodbye to CCaaS: How The Conversational Cloud Will Evolve in 2022
Here are the trends that should inform enterprise investment and deployment of Conversational AI, Cloud-based Contact Centers and Intelligent Assistance in the coming year.
Adaptive Digital Onboarding: Key to Building Customer Lifetime Value
Daon’s unique approach enables enterprises to manage customer identity and authentication throughout their lifecycle and across channels with minimum friction and maximum assurance.
Genesys Establishes a new Multi-Cloud Ecosystem; How Nuance Customers Could Benefit
With the introduction of Genesys “multi-cloud” Engage offering, “containers” and “Kubernetes” now enter the everyday lexicon of contact center administrators and CX aficionados.
New ID R&D Product Focuses on Fraud Prevention in Contact Centers
Fighting “new account fraud” is the target of IDFraud™ Contact Center, a new product offering from ID R&D whose stock-in-trade is biometric-based, conversational authentication, fraud reduction and liveness detection.
“2020 Vision” for Conversational Commerce: Five Things We Must Get Right
It would be poetic justice for 2020 to be the year that everything in Conversational Commerce comes into focus; but that is too much to ask. Still, several positive trends are afoot as we enter the second decade of the… Read More ›
Don’t Draw the Wrong Conclusions About Voice Biometrics and HMRC
In spite of what might be called a “technical glitch” around voice biometrics at HMRC, the benefits of simple authentication is driving adoption.
Phonexia Taps Deep Neural Networks to Improve Voice Biometric Performance
Czech-based Phonexia releases its fourth-generation, voice biometrics product (“Deep Embeddings”) using Deep Neural Networks to improve equal error rates (EER) and require less time to identify speakers.
Avaya’s Innovation Plans Embrace “AI” and Self-Sovereign ID
Avaya Engage 2019 – which attracted over 2,600 users partners, executives and analysts – is in the books. This year featured an upbeat vision for existing customers, partners and integrators to migrate significant amounts of their communications resources to new… Read More ›
Webinar: Outsmarting Contact Center Fraudsters with Supercharged Voice Biometrics
In this upcoming webinar (February 7, 2019), Opus Research and NICE discuss how the creation of high-quality fraudster watchlists from historical recordings is a revolution in the fight against fraud.