Excerpt: “Our research shows voice to be a more accurate biometric than fingerprint, iris or facial scans and this comes with a cost advantage because it involves no specialized hardware,” commented Dan Miller, senior analyst at Opus Research in a… Read More ›
Opus in the News
TechWeb – August 8, 2006
Excerpt: Avery Glasser, analyst for Opus Research Inc., agreed that OCS would be a stronger product, but warned Microsoft partners that the new roadmap was “an ecosystem changing event.” “Enterprise infrastructure providers have to decide where their products fit in… Read More ›
InformationWeek – August 7, 2006
Excerpt: Enterprises will spend $2.6 billion by 2009 on speech-related software, hardware professional services and related technology, up from $1.2 billion this year, according to Opus Research. “For the past three years, the makers of core engines for speech recognition… Read More ›
Horizon Air Magazine – June 2006
“Opus Research estimates that voice-activated answering systems will handle more than a fifth of automated calls this year. That number is expected to grow rapidly because it takes $6 to $15 per call to have a live agent answer the… Read More ›
Hot Topics, Avaya.com – June 22, 2006
Featured Premium Content: “Opus Research: Contact Centers in the Age of SOA” Opus Research reveals how the personnel and systems within the modern contact center are well-prepared to embrace an SOA driven transformation. Their research demonstrates how the contact center… Read More ›
TMCnet – May 31, 2006
“In a report done by Opus Research called, “CATScan XVIII: Voice Application Workflow – What a Concept!,†analyst Dan Miller explains the “good versus great†speech application issue most succinctly. He notes, “the success of speech-based applications is not a… Read More ›
InformationWeek – April 12, 2006
“You can expect there will be more mobile search products coming out,” says Dan Miller, an analyst with Opus Research Inc. “Speech as a mode for doing searches is getting more reliable.” Miller suggests that Web search advertisers are salivating… Read More ›
Insurance Newsnet – April 5, 2006
“Heading the keynote sessions will be noted industry analysts Dan Miller and Avery Glasser of Opus Research, who will present their findings on what drives enterprise decision makers to select specific voice self service platforms. A report encapsulating their findings… Read More ›