Nuance Communications has issued two press releases that emphasize the game changing role that voice-based authentication is playing to improve customer care. The releases coincide with Day One of Voice Biometrics Conference – San Francisco.
Articles
Lily (not Maxwell the Pig or the Gecko) Offers Voice Assistance to GEICO Customers
GEICO, the diversified insurance company owned by Berkshire Hathaway, has teamed with Nuance Communications to offer its own mobile, personal virtual assistant (PVA) branded as Lily.
Voice Biometrics Vendor Survey and “Intelliview” Mid-Year Edition (2013)
The market for voice biometrics-based solutions has matured significantly in the past year. In this document Opus Research compares the products and strategic position of a select group of solution providers and presents structured analysis that should benefit decision makers planning to introduce speaker verification in their contact centers or on mobile devices or networks.
Great Expectations for Expect Labs; New Investors are Samsung, Intel and Telefonica
This week, Expect Labs added three new investors who “more than equaled” the previous investment.
U.S. Bank Deploys Nuance’s Nina Mobile
On April 23rd U.S. Bank, the 5th largest commercial bank in the United States, reported that it is piloting a branded version of Nuance Communications’ Nina(TM) Mobile to support a speech-enabled mobile virtual assistant.
Cisco: Contact Centers Bring Humans into The “Internet of Everything”
Cisco’s Unified Customer Collaboration business unit showed how the growth of IP-based, Unified Communications (UC) software and infrastructure is fueling demand for new features, functions, software and capabilities in the contact center.
Financial Services Roundtable Highlights Program at Voice Biometrics Conference San Francisco
Panelists from Vanguard, Union Bank, Bank of the West, PayPal and Google to discuss need for multifactor authentication in mobile banking and e-commerce
Nuance to Collaborate with AutoNavi for Talking Navigation Systems in China
Nuance Communications has forged a relationship with Beijing-based AutoNavi Holdings Ltd. to incorporate its automated speech recognition (ASR) and text-t0-speech (TTS) rendering software into a version of AutoNavi Map that will be made available next quarter.
Virtual Assistant Update: Amazon Buys EVI for $26 Million; Speech-enabled Shopping is on its Way
Amazon appears to have bought mobile virtual assistant developer EVI (formerly TrueKnowledge) for $26 million.
Now It Can Be Told: AT&T Watson Provides the Voice For Interactions
Interactions and AT&T let it be known that the AT&T Watson(sm) portfolio of speech processing, natural language understanding and text-to-speech rendering are foundational to Interactions’ highly human-sounding self-service resources.