NICE Systems’ newly launched Contact Center Fraud Prevention solution demonstrates the effectiveness of a multilayered, context-aware approach to phone-based security.
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Nuance’s Acquisition of VirtuOZ Signals Growth for Mobile Personal Virtual Assistants
Nuance has reportedly acquired one of the leaders in the Web-based virtual assistant business, VirtuOZ.
News from CES2013: Ford’s SYNC “Reads” News From USA Today, Powered by XTone’s Xavi
Ford Motor Company’s SYNC-AppLink adds a news reader based on content from USA Today, “powered by XTone’s Xavi(TM) voice assistant platform”.
Nuance Promotes Natural Interfaces at Lackluster CES
Nuance Communications took a three-pronged promotional strategy to CES.
From CES: Voxeo Labs’ Tropo Powers AT&T Call Management API
Call Management API “powered by [Voxeo Labs’] Tropo” voice and text application management platform. That makes AT&T the second major public network operator to embed the Tropo into their service development and delivery networks.
Kurzweil’s Move to Google Will Accelerate More Human-like (and Humanistic) Virtual Agents
Natural language processing and understanding has long been the yardstick for measuring the human-like qualities of computers, so it is no surprise that Kurzweil, in his capacity as Director of Engineering, will reportedly focus on machine-learning and language-processing projects.
Nuance and Expect Labs Combine to Showcase Power of Understanding Speech
Expect Labs will introduce its first product, MindMeld for iPads, to showcase how its core technology embedded in a tablet will support a new kind of interpersonal communication.
Reflections on VBC 2012-Singapore
An optimistic outlook for both technology and solutions providers pervaded the Voice Biometrics Conference 2012 in Singapore (VBC-Singapore).
Lenovo’s New Smartphone Is Breakthrough for Baidu/I2R Developed Voice Biometric Technology
With an assist from China’s search giant, Baidu and Singapore’s Institute for InfoComm Research (I2R), Lenovo launched a new smartphone that uses voice biometrics as a security feature.
Genesys One: One More Choice for “Mid-Market” Contact Centers
On November 15, Genesys formally launched a new packaging of its customer interaction platform (Genesys 8), bringing its efforts to “save the world from bad customer service” to companies with fewer than 300 seats in their contact centers.