New Zealand’s Revenue Minister Todd McClay proclaimed on the government Web site that the department’s Voice ID service had hit and exceeded a 1 million enrollee milestone.
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U.S Bank and Banco Santander Mexico to Highlight Mobile Banking, Customer Care at VBC San Francisco
U.S. Bank and Banco Santander Mexico will describe how voice biometrics can be used to authenticate banking customers over the phone or for mobile banking applications.
Solariat Acquisition brings Social Media Analytics into the Genesys Customer Experience Platform
Genesys has acquired the assets of social listening and analytics specialist Solariat for an undisclosed sum.
Why I Joined Opus Research. It’s Heresy!
Why I decided to join Opus Research, a leading market analyst firm in self-service, multimodal customer care, voice biometrics, place-based marketing, and intelligent assistants.
Blue KC Taps IntelliResponse for Website Questions about Affordable Care Act
Blue Cross and Blue Shield of Kansas City (Blue KC) is touting the use of virtual agents for a “more engaging online experience
Updated Experience Portal and Orchestration Designer Differentiate Avaya’s Aura Multi-channel Customer Care Offering
In anticipation of the upcoming Enterprise Connect trade show, Avaya is showcasing a newly updated and globalized Aura® Experience Portal (version 7.0).
CaféX Fusion: Real-time Customer Care Software that Delivers on WebRTC’s Hype
CaféX’s products deliver on WebRTC’s promise of initiating a live stream of audio or video from a Web browser without requiring a customer to download and install a client or plug in.
Microsoft’s Silent, But Cortana is Getting Ready to Replace Bing on Windows Phones
without confirmation from Microsoft), the fictional artificially intelligent being that first appeared in the xBox videogame “HALO: Combat Evolved” and its sequels, is being recruited to be the “Siri-equivalent” for Windows-based phones and tablets.
Banco Santander Mexico to Keynote Voice Biometrics Conference San Francisco 2014
Opus Research is pleased to announce José Ignacio Zorrilla, with Banco Santander Mexico, will present key findings from a new contact center strategy for customer authentication in a keynote presentation for (May 14-15, 2014). With more than 3 million calls… Read More ›
Webcast: “Evaluating Enterprise Virtual Assistant Options”
Live webcast from Opus Research evaluating companies who’ve taken leadership in defining Intelligent Virtual Assistant for enterprise, customer care and self-service.