Communications giant Avaya and “AI-Pairing” specialist Afiniti have teamed up to use pattern matching to determine customer identity and attack the challenges of “Precision Without Surveillance”
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Vonage Unveils New Chatbot To Augment Business Cloud Capabilities
Internet communications company Vonage announced this week, “Vee,” an enterprise intelligent assistant that enables users to manage Vonage Business Cloud account services with simple, natural language text commands.
NICE InContact Adds Omilia’s Conversational Technology Stack to its CXExchange
As Contact Center as a Service (CCaaS) providers fight the battle against becoming commodities, adding Intelligent Assistance capabilities takes center stage. The latest case in point is this announcement from NICE InContact officially adding Omilia to its CXexchange.
The How-To Playbook on Conversational Marketing
A comprehensive bot strategy includes working with a partner to define, strategize, and roll out a fully integrated Conversational Marketing strategy that ties into all of your larger marketing, customer experience, and sales goals.
Unpacking Fourth Factor, Continuous Authentication
While concerns about surveillance are challenging brands and companies (including Facebook) to offer simple, trusted “Voice-First” services on devices, fourth-factor continuous authentication bolsters the consumer digital experience.
Apple Business Chat: Conversational Commerce in the Post Facebook World
A little less than a year later, we’re observing that some of Apple’s partners have been more effective than others in enlisting recognized brands into the iMessage Business Chat fold.
Jacada Interact Preparing for the Autonomous Customer
Autonomous CX is made possible by Jacada’s core Interact Platform (now on its 10th version).
Commerce Revisited: Defining “The Second C” in C3
Now that “Conversational Commerce” is officially a ‘thing’ and I claim to be one of the people who coined the term, it’s useful to march through its origin.
IBM’s “Watson Assistant” Is Your Smart, Automated Customer Service Partner
In combining the Watson Conversation platform and Watson Virtual Agent, IBM releases a smart, enterprise intelligent assistant at Think 2018 to help businesses enhance brand loyalty and transform customer experiences.
Verint Assimilates Next IT with Impressive Speed; Launches Intelligent Customer Self-Service Capabilities
With the introduction of “Intelligent Customer Self-Service Capabilities,” Verint has onboarded and integrated assets, technology and personnel of recent acquisitions in record time.