In this white paper, part one of a three-part Opus Research series, Ravin Sanjith discusses how the infusion of Deep Neural Networks in Voice Biometrics is powering an enhanced level of Intelligent Authentication and seamless, secure customer experience.
As I write this piece, the theme from the movie of a similar name has me moving to the tune in my head; you know the one. As you are now also air-whistling, you are probably wondering what this has… Read More ›
Communications giant Avaya and “AI-Pairing” specialist Afiniti have teamed up to use pattern matching to determine customer identity and attack the challenges of “Precision Without Surveillance”
Internet communications company Vonage announced this week, “Vee,” an enterprise intelligent assistant that enables users to manage Vonage Business Cloud account services with simple, natural language text commands.
As Contact Center as a Service (CCaaS) providers fight the battle against becoming commodities, adding Intelligent Assistance capabilities takes center stage. The latest case in point is this announcement from NICE InContact officially adding Omilia to its CXexchange.
A comprehensive bot strategy includes working with a partner to define, strategize, and roll out a fully integrated Conversational Marketing strategy that ties into all of your larger marketing, customer experience, and sales goals.
While concerns about surveillance are challenging brands and companies (including Facebook) to offer simple, trusted “Voice-First” services on devices, fourth-factor continuous authentication bolsters the consumer digital experience.
A little less than a year later, we’re observing that some of Apple’s partners have been more effective than others in enlisting recognized brands into the iMessage Business Chat fold.
Autonomous CX is made possible by Jacada’s core Interact Platform (now on its 10th version).
Now that “Conversational Commerce” is officially a ‘thing’ and I claim to be one of the people who coined the term, it’s useful to march through its origin.