As we enter 2018, it’s clear that solution providers and practitioners are more in balance than ever before and that the number of “known knowns” is growing rapidly.
Articles
M&A Watch: Verint Acquires Next IT, Accelerating Acceptance of Omnichannel Intelligent Assistance
With its acquisition of Next IT, Verint signals that Intelligent Assistance technologies most definitely fit into the customer care mainstream.
How Continuous Authentication as a Fourth Factor Will Shape 2018
In the world of Intelligent Authentication, usability and security will be key drivers as competition heats up to engage customers on their preferred devices. Conversational interfaces that support continuous authentication will become critical to enhance the overall user experience.
Vision 2028: Framing Conversational Commerce in 2018
What should brands and business do now – when many of the elements of ‘artificial intelligence’ are underperforming buzzphrases – to ensure that the power of machine learning, natural language processing, knowledge management and biometric ID & verification are melded into trusted solutions that people use freely and confidently every day?
Innovative Approaches to Fight Spoofing of Voice Authentication
With additional modalities, factors and security layers for voice biometrics, a new wave of Intelligent Authentication solutions are fusing both biometric and behavioral user characteristics to deliver secure, seamless authentication.
Redefining Digital Self-Service and the Customer Experience | C3 London May 2018
Opus Research, the firm that coined the term “Conversational Commerce,” is proud to announce the launch of a Conversational Commerce Conference London (May 8-9, 2018) conference tackling real-world opportunities for Intelligent Assistance and Intelligent Authentication.
Accelerating Mobile Biometrics: Doing Nothing is Not an Option
From Opus Research Intelligent Authentication Program Director Ravin Sanjith, learn six key considerations for implementing mobile biometrics that can be leveraged to fast-track selection, design, deployment and operational success.
Voice Biometrics, Phone and Network Imaging – a Magic Mix for Intelligent Authentication
London-based Eckoh announces a patent that combines voice biometrics with phone ‘footprinting’, adding yet another innovative layer to their secure payments solutions.
With myEinstein and myLightning Salesforce Democratizes Intelligent Assistance
At Dreamforce 2017 Salesforce showcased implementations of myEinstein that reverberate throughout the highly volatile #IA Ecosystem.
Webinar: Executive Survey — Drivers for Deploying Speech Analytics (2017 Edition)
In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services.