In anticipation of GDPR’s effective date of May 25th, Interactions LLC offers its clients access to a new API to support their efforts to comply both with the European Economic Area’s (EEA’s) regulations, as well as the U.S. Commerce Department’s “Privacy Shield” certification.
Articles
Google’s Duplex Paradox
“Have your bot call my bot.” That used to sound like the punchline of a bad joke about IA’s dystopic future. But it is a prospect that is no longer funny or farfetched, as was made amply clear when Google’s CEO Sundar Pichai showed off the latest conversational capabilities associated with Google Assistant.
Conversational Commerce Conference London 2018 – Agenda & Presentations
Opus Research’s Conversational Commerce Conference London (8-9 May) helped organizations unlock the power of machine learning, natural language processing, continuous authentication and intelligent assistance.
VoiceTrust Joins SpeechXrays Project to Merge Voice Biometrics, Acoustics and Facial Recognition
With over 15 years of voice biometrics development expertise, VoiceTrust will help accelerate SpeechXray’s delivery of a full multi-channel acoustic voice recognition and dynamic face recognition platform.
From Cisco to Five9: A Journey that Symbolizes the State of Intelligent Assistance
The month of May has brought with it a number of executive moves and company acquisitions with direct bearing on Conversational Commerce. Cisco acquired Accompany, a startup whose core product is termed a “Virtual Assistant” by some accounts and, perhaps more accurately, an “adaptive virtual chief of staff.”
Real-World Deployments in Intelligent Assistants and Conversational Commerce Highlight C3 London
Speakers from Marks and Spencer, Google, Lidl UK, Missguided, Mercedes-Benz Consulting, Ocado, Europ Assistance Italia, Royal Bank of Canada, SCC, Amazon, Kiwi.com, and KPN highlight Conversational Commerce Conference London (8-9 May).
Opus Research Report: “How Voice Biometrics Benefits from Deep Neural Networks”
In this white paper, part one of a three-part Opus Research series, Ravin Sanjith discusses how the infusion of Deep Neural Networks in Voice Biometrics is powering an enhanced level of Intelligent Authentication and seamless, secure customer experience.
Biometrics – the Good, the Bad and the Reality
As I write this piece, the theme from the movie of a similar name has me moving to the tune in my head; you know the one. As you are now also air-whistling, you are probably wondering what this has… Read More ›
The Avaya/Afiniti Partnership Applies Artificial Intelligence to Precision Routing
Communications giant Avaya and “AI-Pairing” specialist Afiniti have teamed up to use pattern matching to determine customer identity and attack the challenges of “Precision Without Surveillance”
Vonage Unveils New Chatbot To Augment Business Cloud Capabilities
Internet communications company Vonage announced this week, “Vee,” an enterprise intelligent assistant that enables users to manage Vonage Business Cloud account services with simple, natural language text commands.