Five9 is acquiring Inference Solutions to bring its platform for creating Intelligent Virtual Agents (IVAs) in house.
Articles
What Twilio’s Acquisition of Segment Signals
Twilio is using $3.2 billion worth of common stock to acquire Segment, a cloud-based customer data platform (CDP) and redefines the full-stack CPaaS.
Webinar: “The New Authentication Ecosystem: A Primer”
Join Opus Research, SymNex Consulting and LumenVox in a live video chat to hear research findings and insights from the recently published “2020 Intelligent Authentication and Fraud Prevention Intelliview.”
Customer Success Managers Shift from Advocacy to Forensics
Customer Success Managers provide analysis, make recommendations and ensure compliance of Conversational AI…. Should their services be free?
Five9’s VoiceStream Amplifies Value of Conversations in Real Time
The service that is likely to have the biggest impact in the long run, from the point of view of both CX and partner opportunity is VoiceStream, which offers real-time access to conversations between agents and customers.
Video: Creating Business Value with Today’s Intelligent Authentication Solutions
As enterprise decision makers seek competitive context for implementing voice authentication and fraud prevention technologies, who better to turn to than the expertise at Opus Research and SymNex Consulting.
Opus Research Report: “2020 Intelligent Authentication and Fraud Prevention Intelliview”
In this third annual Intelliview, Opus Research and SymNex Consulting evaluate 20 firms to understand technology solutions to emerging security threats and CX challenges.
And Then…Customer Experience Applications Morphed from SaaS to Platforms!
Application Platforms allow enterprise customers to unleash hyper-personalization, dynamic experimentation, and accelerated adjustments to changing conditions.
Conversational Intelligence Will be Key to Success for Local Businesses
As businesses prepare for their local economies to return to their original vibrancy, how they apply Conversational Intelligence to support sales and retention of customers should be a first-order concern.
Uniphore Strengthens BPO Alliances with WNS Partnership
As the global pandemic accelerates remote work environments, combined with customer care operations moving to the cloud, BPOs and contact center technology providers push for digital transformation.