Companies are just beginning to learn how to leverage the potential value of conversations captured between customers, contact centers, and intelligent assistants.
Articles
Webinar: “Delivering Business Value with Automated Speech Recognition”
Exclusive data from a global survey of 400 business decision-makers examines the emerging business opportunities of speech recognition technologies.
Opus Research Report: “The Business Value of Customized Voice Assistants”
A survey of 320 leaders in 8 industries revealed that top companies recognize the value of custom voice assistants for their customers.
Clubhouse: What’s Wrong with this Picture?
Oh yeah! There are no pictures. But that is one of the positives when evaluating the potential of Clubhouse, the high-profile leader of the emerging category of Social Audio platform providers. Credit Jeremiah Owyang for compiling this stellar assessment of… Read More ›
Opus Research Report: “Start your Contact Center AI Strategy with the IVR”
How cloud-based approaches bring natural language and Conversational AI capabilities within the reach of almost any business.
No, the Sun Has Not Set on Voice
Recently there’s been a discussion in the voice community that boils down to the question: why are we so underwhelmed by voice experiences?
The #VoiceFirst User Interface Has a Use Case Fit Problem
To avoid crucial mistakes, builders of voice experiences should first ask if voice is the right user interface for any given use case.
Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2021 Edition)”
Evaluating intelligent assistant solution providers to better understand natural-language technology, integration points, track record, and future vision for Conversational AI.
Amazon Connect Voice ID: “Authentication Lite” as a Pay-per-Use API
Without using “Voice Biometrics” in its online documentation, Amazon Web Services (AWS) now offers its Amazon Connect Voice ID for contact centers.
Webinar: The Shift to Customized Voice Assistants: How Will You Compete?
SoundHound Inc., and RAIN join Opus Research as they unveil global survey results on current trends, key challenges, and untapped opportunities of implementing custom voice assistants.