Avaya is making it easier for its existing customers to initiate and control voice calls over Skype’s network. At the same time, the two companies have chartered a “strategic alliance” and are ironing out details of a technology roadmap that will bring video teleconferencing and “federated” instant messaging (in the U.S. only) into the service mix.
Articles
Stop The Presses: National Research Council says “Biometric Recognition Needs Work”
On September 24, the United States’ National Research Council released a report entitled “Biometric Recognition: Challenges and Opportunities”
Orange, Cisco, EMC and VMWare Offer “Flexible 4 Business”
Branding may turn out to be an issue, but 4’s are definitely wild for a formidable team of technology providers and their initial package of four, “cloud-based” service offerings.
Google Has People Talking About Two-Factor Authentication
Earlier this week, Eran Feigenbaum, Director of Security for Google Apps posted this on the Google Enterprise Blog. In an effort to attain greater acceptance among enterprise IT departments, Google has added a second factor – in this case a four-digit code transmitted to a registered wireless devices as an SMS-based text message – to its log-in procedures.
Alcatel-Lucent’s High Leverage Network Takes Holistic Approach to Connectivity
With its acquisition of Programmable Web in late June and (more recently) OpenPlug, Alcatel Lucent (ALU), by its actions, has indicated that it’s a changed company.
Ellison Shows Fusion Apps Running in the “Cloud-in-a-Box” at Oracle Open World Keynote
It was very late in the evening and deep into the flow of keynote speeches at Moscone Center, but Oracle CEO Larry Ellison finally got around to showcasing that the company’s long-awaited set of Fusion applications.
Sterling Spots Click-to-Call in Google Search Results
In case you’re not looking over at Greg Sterling’s Screenwerk site, here’s a link to his sighting a “Click-to-Call” mashup in Google search results.
Lithium’s Excellent Event: The “Get Real” World Tour
Yesterday, Lithium Technologies held the first of its “Get Real 2010” events, and I found it quite thought-provoking.
RightNow CX for Facebook: Shortcut to Social CRM
With 500 million registered users, Facebook looms as the most powerful leverage point for companies that seek to build a social graph among customers, prospects and (er) fans.
Microsoft OCS Gets Lync’d In. Speech Services and IVR Still Not Present
hose of us who found Microsoft Office Communications Server 2007 R2 to be a bit of a mouthful will be happy to note that its name, going forward, is now Microsoft Lync.