Last week Ed Peters, CEO of OpenConnect briefed me about his company’s plans to help its clients make “process intelligence” more closely integrated into their multimodal customer care strategies. His visit came on the eve of the launch of Comprehend… Read More ›
Articles
VBC Amsterdam News: VoiceVault Upgrades “Fusion” Biometric Engine
VoiceVault released a new version of its “Fusion” platform, giving customers, partners, integrators and applications developers more deployment options.
Prepping for Voice Biometrics 2011-Amsterdam
On the eve of the Voice Biometrics Conference 2011-Amsterdam, we’re getting ready to welcome an impressive array of attendees and speakers, reflecting the broad spectrum executives that see value in incorporating voice biometrics into their customer care and security workflows.
Avaya Aims Aura at Mid-sized Businesses and Branches
Avaya has figured out how to pack “core” Aura functionality onto a single enterprise server.
Growth of Smartphone Base Drives SpeechCycle to Form a Mobile Division
SpeechCycle has formed a new Mobile Division to focus exclusively on applications for the growing population of smartphone users.
2600Hz Project Provides Preview of “Whistle”
People attending the most recent SFTelephony Meetup were treated to a preview of “Whistle,” a very impressive suite of call processing fabric designed to work on multiple processors at high-volumes with high reliability.
Orange SF Spotlight Event Delves into the “Future of Shopping”
Orange-San Francisco kept the conversations on “Conversational Commerce” very lively by holding a “Spotlight on The Future of Shopping” on March 8.
Nuance “Fast Start” Program: Reduces Time and Expense of Natural Language Implementations
A new program from Nuance Communications, informally called “Call Steering Fast Start,” will introduce shorter deployment times and lower costs for firms that can benefit from taking a constrained approach to speech-based Call Steering.
SpeechCycle Hits a “Billion Interaction” Milestone
SpeechCycle, a firm that has pioneered robust, phone-based self-service application development, has hit a billion interaction milestone.
The Case for Small Business VoIP: Incumbents’ Failure on Moving Day
Opus Research has moved offices (roughly 500 Yards) from 300 Brannan Street to 350 Brannan Street.