On the eve of the Voice Biometrics Conference 2011-Amsterdam, we’re getting ready to welcome an impressive array of attendees and speakers, reflecting the broad spectrum executives that see value in incorporating voice biometrics into their customer care and security workflows.
Avaya has figured out how to pack “core” Aura functionality onto a single enterprise server.
SpeechCycle has formed a new Mobile Division to focus exclusively on applications for the growing population of smartphone users.
People attending the most recent SFTelephony Meetup were treated to a preview of “Whistle,” a very impressive suite of call processing fabric designed to work on multiple processors at high-volumes with high reliability.
Orange-San Francisco kept the conversations on “Conversational Commerce” very lively by holding a “Spotlight on The Future of Shopping” on March 8.
A new program from Nuance Communications, informally called “Call Steering Fast Start,” will introduce shorter deployment times and lower costs for firms that can benefit from taking a constrained approach to speech-based Call Steering.
SpeechCycle, a firm that has pioneered robust, phone-based self-service application development, has hit a billion interaction milestone.
Opus Research has moved offices (roughly 500 Yards) from 300 Brannan Street to 350 Brannan Street.
On March 1, Chuck Buffum, VP Authentication Solutions, Mobile & Enterprise Division at Nuance will join me for a Webcast to share perspectives on the trends that are shaping the global voice biometrics marketplace.
Between protecting the privacy of electronic healthcare records (EHR) and offering a strong, anonymous way to authenticate both patients and providers, both healthcare and insurance providers should be taking a closer look at biometrics (including voice, of course) to support their service delivery strategies.