At RightNow’s Customer Summit in Colorado Springs this morning, CEO Greg Gianforte discussed some of the high-level results of this year’s “Customer Experience Survey.”
Articles
Empirix Expands Relationship Supporting Avaya Professional Services
The rate of change in enterprise IT infrastructure is accelerating as companies add new applications and services to promote better communications among both employees and customers.
Goog411 Has Served Its Purpose
Google announced that it will stop offering its free, automated directory assistance service (1-800-GOOG411), effective November 11
RebelVox Launches Voxer Lite 1.6 for the iPhone
With the latest release of its Voxer app, RebelVox provides a much easier way for iPhone to initiate both synchronous and non-synchronous conversations at the push of a button.
AT&T Joins VC’s to Launch Wireless App Development Centers
Next week at the CTIA’s conference in San Francisco, John Donovan, AT&T’s Chief Technology plans to announce that it will open new facilities in Palo Alto, CA; Plano, TX; and Tel Aviv, Israel which will serve as a venue for mobile application developers to pitch their latest wares.
Tropo is AGItating today! Cloud Access to Asterisk
The folks at Voxeo Labs are at it again. As VP Jason Goecke reports here, the company is making it very easy for phone app developers to use the Tropo platform to build new apps that treat Asterisk as a service (Aas).
Orange’s “Open Source Widget Platform” Has Industry-Wide Implications
Orange is taking major steps toward extending Internet and Web-based applications to those wireless subscribers who have, for whatever reason, opted *not* to purchase smartphones.
Linguasys Packages Machine Translation for “Mobile Chat Rooms” on Android-based Phones
GigaOm’s Mobilize Conference is certainly the epicenter of mobile services today, but this press release out of Boca Raton caught our attention.
Avaya and Skype Announce Alliance
Avaya is making it easier for its existing customers to initiate and control voice calls over Skype’s network. At the same time, the two companies have chartered a “strategic alliance” and are ironing out details of a technology roadmap that will bring video teleconferencing and “federated” instant messaging (in the U.S. only) into the service mix.
Stop The Presses: National Research Council says “Biometric Recognition Needs Work”
On September 24, the United States’ National Research Council released a report entitled “Biometric Recognition: Challenges and Opportunities”