In a transaction valued at $34 million, RightNow has acquired the Dutch company Q-qo, which specializes in “natural language search.”
Articles
Orange’s “Landline Number Service”: The Simplest Form of RC
Orange relaunches its Landline Number Service for businesses.
Impending Verint Sale Confirms Value of Analytics
Today’s approach to “social commerce” places a premium on monitoring and analytics and Israeli-based Comverse Technologies is about to cash in on the trend.
Aspect Delivers on Three Years Of Collaboration with Microsoft
Aspect formally launched its Aspect Unified IP 7 Platform fulfilling on its promise to support multimodal, collaborative customer care throughout the enterprise by embedding deep integration of Microsoft Lync, Microsoft Sharepoint and Microsoft Dynamics (CRM).
Datapoint Integrates Voice Biometric Authentication for Customer Care at Brokerage
Today, enterprise attention is rightfully on the impact that voice biometrics can have on achieving targeted business objectives. In the contact center, that means how it improves customer engagements that lead to a better experience, more sales and, ultimately, increased profitability and customer satisfaction.
Personal Data Service Gains $7.6 million from VCs
On January 6th (as reported by Leena Rao in TechCrunch) an “under the radar” start-up, and owner of the URL, Personal.com received over $7 million in funding from a group of investors led by Grotech Funding and Steve Case’s Revolution LLC.
Nokia Expects Voice Biometric Security for Mobile in 2011
Nokia has placed voice biometric security on the same footing as “visual search/Augmented Reality” and “Contactless Payments” (using near field communications).
Nuance FlexT9: A Context-Sensitive Mobile User Interface
Five days into the new year, the folks at Nuance Communications have made good on delivering a mashup of multiple mobile input modalities that give mobile subscribers the ability to choose which which one best suits their needs, in real time.
2010 Reflections and 2011 Predictions: M-M-M Good!
“Multichannel, Multimodal and Mobile” made a nice alliterative mantra for RC (Recombinant Communications) practitioners in 2010.
Intro to C3: Conversational Commerce Conference
On February 2-3, 2011 in San Francisco Opus Research will convene the Conversational Commerce Conference (C3) as a venue for raising and resolving the issues exposed in the clash between Marketing and Support. As with the Meeting of the Waters, both disciplines will ultimately be assimilated into a torrent of talkpaths, interactions, queries, responses and transactions. Still the time as come, in these early days, to foster discussions that lead to mutual understanding – or at least an agreement to co-exist.