Aspect formally launched its Aspect Unified IP 7 Platform fulfilling on its promise to support multimodal, collaborative customer care throughout the enterprise by embedding deep integration of Microsoft Lync, Microsoft Sharepoint and Microsoft Dynamics (CRM).
Today, enterprise attention is rightfully on the impact that voice biometrics can have on achieving targeted business objectives. In the contact center, that means how it improves customer engagements that lead to a better experience, more sales and, ultimately, increased profitability and customer satisfaction.
On January 6th (as reported by Leena Rao in TechCrunch) an “under the radar” start-up, and owner of the URL, Personal.com received over $7 million in funding from a group of investors led by Grotech Funding and Steve Case’s Revolution LLC.
Nokia has placed voice biometric security on the same footing as “visual search/Augmented Reality” and “Contactless Payments” (using near field communications).
Five days into the new year, the folks at Nuance Communications have made good on delivering a mashup of multiple mobile input modalities that give mobile subscribers the ability to choose which which one best suits their needs, in real time.
“Multichannel, Multimodal and Mobile” made a nice alliterative mantra for RC (Recombinant Communications) practitioners in 2010.
On February 2-3, 2011 in San Francisco Opus Research will convene the Conversational Commerce Conference (C3) as a venue for raising and resolving the issues exposed in the clash between Marketing and Support. As with the Meeting of the Waters, both disciplines will ultimately be assimilated into a torrent of talkpaths, interactions, queries, responses and transactions. Still the time as come, in these early days, to foster discussions that lead to mutual understanding – or at least an agreement to co-exist.
Internet retailer and bargain finder Buy.com reports that over 20,000 people have downloaded the latest version of its iPhone app, since the introduction of its “beta” version last month.
Today Apple posted a job listing for an “iOS Speech SW Application Engineer.” The job involves working with the iOS Applications Framework Team in “a fast paced environment with rapidly changing priorities.”
You can view a replay of the Webcast I participated in with Bob Hockman of Empirix. In it I showcase how social media and collaboration tools are becoming ingrained in enterprise contact centers and IT fabrics.