Alcatel-Lucent has hired advisers to find companies that will acquire its Enterprise Business Unit. This part of the business sells office telephones, PBXs and network gear but, most importantly from Opus Research’s point-of-view, it is where Genesys Labs has come home to roost.
Articles
VoiceBox – With Assist from SVOX – Simplifies Spoken Destination Entry on TomTom PNDs
Newly released versions of TomTom personal navigation devices (meaning the GO 2435, GO 2535 and GO LIVE 2535) as well as the VIA Series will enable their owners to use “natural language” to input destination.
Speech Rec Could “Go Viral” with Android
Google, under the guidance of Mike Cohen, is going to make sure that speech recognition is one of the input options for every activity through an Android-based device or any device running a Chrome-based browser.
The SugarCon Connection: Conversational Commerce Meets Classic CRM
Doc Searls, Drummond Reed and I participated in the closing keynote and panel at Sugarcon 2011, which is SugarCRM’s annual customer and developer conference.
“The Beeb” Documents Threats to Mobile Phones
The messaging around the world “going mobile, social and local” has not been lost on the criminal element that preys on vulnerabilities in commonly used e-commerce and communications systems.
Taking the C3 Story to Sugarcon 2011
I’ll be joining Doc Searls and Connect.me’s Drummond Reed at Sugarcon 2011, the fifth annual get-together for customers and partners of SugarCRM.
We Have a Winner! Mobile Voice Biometric Application Award Goes to HELEX
Lee Cottle and I announced the winner of the 2011 Mobile Voice Biometric Challenge on the second day of the event and Lee delivered the $1,000 in prize money to Hesam Yavari, founder and CEO of HELEX, a provider of “next-generation contact centre technologies.”
OpenConnect Introduces Comprehend 6 Analytics Software
Last week Ed Peters, CEO of OpenConnect briefed me about his company’s plans to help its clients make “process intelligence” more closely integrated into their multimodal customer care strategies. His visit came on the eve of the launch of Comprehend… Read More ›
VBC Amsterdam News: VoiceVault Upgrades “Fusion” Biometric Engine
VoiceVault released a new version of its “Fusion” platform, giving customers, partners, integrators and applications developers more deployment options.
Prepping for Voice Biometrics 2011-Amsterdam
On the eve of the Voice Biometrics Conference 2011-Amsterdam, we’re getting ready to welcome an impressive array of attendees and speakers, reflecting the broad spectrum executives that see value in incorporating voice biometrics into their customer care and security workflows.