Based on a global survey of 250 of executive decision makers, Opus Research and SymNex Consulting present critical themes and near-term predictions for organizations implementing authentication technologies and fraud prevention solutions.
Intelligent Authentication
NICE’s Digital Solutions Group on Path to Leverage Conversational Intelligence
CXOne Expert extends the “perfect combination of machine efficiency and human touch” exemplified by NEVA from the agent desktop into direct conversations with customers.
Webinar: “New Truths about Self-Service – Enabling Conversational Intelligence”
In this on-demand video discussion, learn how Sestek is applying the “3 A’s” — automate, authenticate, analyze — to leverage conversational data in an AI-powered orchestration platform for real-world business benefits.
Nuance Under New Management: Implications for Conversational Commerce
While news of the Microsoft acquisition focused on healthcare, Nuance also brings formidable IP solutions for Conversational AI, biometrics, and customer engagement.
Amazon Connect Voice ID: “Authentication Lite” as a Pay-per-Use API
Without using “Voice Biometrics” in its online documentation, Amazon Web Services (AWS) now offers its Amazon Connect Voice ID for contact centers.
The Commercial Case for Intelligent Authentication
This next installment of the “The Business of Intelligent Authentication” video series delves into the real-world realities in developing the commercial case for customer authentication and fraud prevention.
Getting Contact Center Authentication Right in 2021
In this first installment of the “The Business of Intelligent Authentication” video series, Matt Smallman and Dan Miller address the security gaps of customer authentication in contact centers.
Opus Research Report: Stopping Fraud at The New Front Door (Spelled “IVR”)
How an end-to-end approach that spans time, channels and multiple data sources can detect fraudster activity in the IVR.
Webinar: “The New Authentication Ecosystem: A Primer”
Join Opus Research, SymNex Consulting and LumenVox in a live video chat to hear research findings and insights from the recently published “2020 Intelligent Authentication and Fraud Prevention Intelliview.”
Video: Creating Business Value with Today’s Intelligent Authentication Solutions
As enterprise decision makers seek competitive context for implementing voice authentication and fraud prevention technologies, who better to turn to than the expertise at Opus Research and SymNex Consulting.