First of a two-part series that focuses on three key actions marketing leaders (ML) must take to increase his or her team’s impact and contribution to the company.
Intelligent Authentication
Innovative Russian Bank Using NICE Systems Real-Time Voice Authentication
Tinkoff Credit Systems Bank (TCS Bank) has introduced voice-based authentication to make it faster and easier for its clients to log on and use its phone-based banking services.
Barclays and MasterCard to Keynote VBC London: The Voice Security and Authentication Conference
Anne Grim, managing director of global client experience at Barclays, and MasterCard’s Paul Trueman will share experience, perspectives and anticipated initiatives that incorporate voiceprints in customer care, e-government, mobile payments and enterprise access at VBC London, November 18-19.
South Africa Steps Up Activity Around Voice Passwords
Vodacom positions Voice Password as “worry-free, easy to use and secure.” Subscribers enroll through the app, which is downloadable from Google Play or from the Vodacom Web site.
Eckoh and West Enter Partner Agreement to Combat Agent Fraud in the Contact Center
A newly announced partnership between West Interactive and Eckoh directly addresses the challenges that arise when firms accept credit card payments over the phone.
New Owners For VoiceTrust Have Canadian Epicenter
(Updated Sept 24) In a series of transactions that culminate in a “reverse takeover” and private placement of stock, voice biometrics specialist VoiceTrust is undergoing a change in management and receiving a cash infusion. Delrand Resources Ltd is acquiring VoiceTrust… Read More ›
New “Cardholder Present” Rate Supports Mobile Wallet, Thanks to Biometrics and Strong Auth
Both MasterCard and Visa International are in the process of defining a new category of transaction called “Cardholder Present.”
Australian Taxation Office Debuts its Voice Authentication With 30,000 People Already Enrolled
The Australian Taxation Office (ATO) is right on schedule as it debuts voice biometric-based caller authentication into its contact centers with 30,000 people already enrolled.
Reflections on SpeechTek: Natural User Interfaces Go Far Beyond Speech Processing
To kick off SpeechTek 2014 Conference, I participated in an exceptionally interesting panel organized by Jibo’s Roberto Pieraccini to discuss “New Technologies Coming Soon.” In retrospect, term “coming soon” was a misnomer. Two of the panelists – Bernard Brafman of… Read More ›
South African Agency Uses Voice Authentication to Reduce Fraud in Welfare Payment Distribution
The South African Social Security Agency (SASSA) has deployed a voice biometrics-based authentication system in the administration of state welfare grants for citizens receiving social security benefits and services.