Waterfield Technologies, a U.S.-based system integrator specializing in customer care technology solutions, has acquired the WebSphere Voice Response (WVR) product line and operations to be delivered through newly formed subsidiary, Blueworx.
Intelligent Authentication
HSBC Rolling out Voice- and Fingerprint-based Authentication to 15 Million Customers
The IAuth (Intelligent Authentication) train has clearly left the station and banks are playing a major role.
Opus Research Report: “Foundations of Intelligent Authentication, Part 1: Definitions, Landscape and Use Cases”
In 2015, Opus Research issued the defining document for Enterprise Intelligent Assistants. Now Opus observes that Intelligent Assistants will require simple, secure, seamless ways to authenticate individuals so that they can provide highly personalized and trusted services.
Worldcore Unveils Voice Biometrics for Customer Access and Payment Confirmations
Worldcore, an online payment service provider based in Prague with global ambitions, announced this week plans to use voice biometrics as a secure means of customer authentication.
Paying it Forward: Pindrop’s VCs Making a $75 Million Down Payment on IAuth
On January 28, GV (Google Ventures) led a group of VCs that already included Andreessen Horowitz (A16Z) and Citi Ventures and others in a $75 Series C round of financing.
IA Squared London: Meet the Leaders Shaping the Future of Personalized, Conversational Customer Care
Intelligent Assistants Conference 2016 & Intelligent Authentication Conference 2016 (Apr 26-27, London) is a gathering place for executives who are committed to improving the customer experience.
NICE’s Purchase of Nexidia Ups the Ante for IA
NICE Systems has agreed to acquire speech analytics specialist Nexidia for approximately $135 million.
Intelligent Assistants in 2016: Customer Control Means False Choices
Acquisition and deployment of platforms that make things effortless for authenticated customers is not an effortless process for enterprise professionals.
Trend-Setting Atom Bank Turns to Biometric-based Authentication
Atom Bank has made voice and facial recognition key parts of its customer authentication strategy.
Microsoft adds Voice Biometrics to its Developer Cloud
Microsoft now provides app developers with API-based access to voice biometric-based speaker identification. They call it “Speaker Recognition” and package it as part of its cloud-based “machine learning platform” called Project Oxford, which also features APIs for face recognition, speech… Read More ›