Hosted by Opus Research, IA Conference San Francisco 2017 featured FedEx, IHG, Samsung, Facebook, Jordan-Nike, L’Oreal, Royal Bank of Canada, Comcast, IP Australia, and Ageas Insurance, among others, showcasing how brands and enterprises are introducing intelligent assistants for automated digital self-service, conversational marketing and customer service.
Intelligent Authentication
ANZ’s VoiceID Showcases Unique Benefits of Voice Biometrics
Using technology provided by Nuance Communications, the feature on its Grow by ANZ mobile banking app allows voice authorizations of payments and fund transfers blending the security and usability of voice biometrics.
Facebook to Charge Businesses for New Direct-to-Customer Messaging Services
A Whatsapp program to charge businesses for better customer communication tools shows Facebook is pursuing a separate monetization strategy than Messenger and could build a robust intelligent assistant program.
Siri Payments from Barclays is State-of-the-Art, For Better and Worse
Barclays UK has certainly upped the ante with Siri payments, fusing electronic person-to-person payments with existing Natural Language Understanding (NLU) and biometric authentication resources.
Share the Excitement Surrounding Intelligent Assistance
In a three-part podcast, “Voice-First” expert Brian Roemmele and Opus Research’s Dan Miller discuss the growing importance and maturity of technologies that support intelligent virtual assistants and bots.
TD Ameritrade Offers Facebook Chatbot With Secure Authentication
In developing both a Facebook chatbot and Amazon Alexa skill, TD Ameritrade looks to provide its customers with conversational options for accessing their accounts seeking a truly omnichannel offering.
Real-World Deployments of Intelligent Assistants Highlight Stellar Program for #IAConf
Intelligent Assistants Conference San Francisco goes beyond the hype and technical jargon with a stellar speaker roster & agenda designed to help business executives and decision makers.
LogMeIn Bolsters Digital Self-Service with Nanorep Acquisition
In an acquisition signaling potential consolidation in the customer self-service marketplace, LogMeIn acquires intelligent assistant provider Nanorep for $50 million.
Opus Research Report: “Voice Biometrics Intelliview: Solutions to Optichannel Challenges”
This new report, with a comprehensive list of company dossiers, provides a single point of reference to understand the competitive differences for companies offering software, services or platforms for voice-based authentication.
Machine Learning Strengthens Interactions Omnichannel Offerings
With the Digital Roots acquisition, Interactions adds impressive new capabilities including powerful natural language analysis tools driven by machine learning all focused on the social media channel.