A keynote panel with the former Chairman and CEO of Cisco, case studies from Autodesk and VIPShop, and in-depth panel discussions — C3 SF is designed to connect the dots for digital transformation.
Intelligent Authentication
Beyond Credit Scoring: TransUnion and Experian Signal a Credible Alternative for Identity and Fraud Management
Moves by TransUnion and Experian in the ID&V and Fraud space demonstrate continued investment in new security technologies and modalities, and also signal time for credit bureaus to disrupt themselves through distributed architectures.
Conversational Commerce Conference London 2018 – Agenda & Presentations
Opus Research’s Conversational Commerce Conference London (8-9 May) helped organizations unlock the power of machine learning, natural language processing, continuous authentication and intelligent assistance.
VoiceTrust Joins SpeechXrays Project to Merge Voice Biometrics, Acoustics and Facial Recognition
With over 15 years of voice biometrics development expertise, VoiceTrust will help accelerate SpeechXray’s delivery of a full multi-channel acoustic voice recognition and dynamic face recognition platform.
Real-World Deployments in Intelligent Assistants and Conversational Commerce Highlight C3 London
Speakers from Marks and Spencer, Google, Lidl UK, Missguided, Mercedes-Benz Consulting, Ocado, Europ Assistance Italia, Royal Bank of Canada, SCC, Amazon, Kiwi.com, and KPN highlight Conversational Commerce Conference London (8-9 May).
Biometrics – the Good, the Bad and the Reality
As I write this piece, the theme from the movie of a similar name has me moving to the tune in my head; you know the one. As you are now also air-whistling, you are probably wondering what this has… Read More ›
NICE InContact Adds Omilia’s Conversational Technology Stack to its CXExchange
As Contact Center as a Service (CCaaS) providers fight the battle against becoming commodities, adding Intelligent Assistance capabilities takes center stage. The latest case in point is this announcement from NICE InContact officially adding Omilia to its CXexchange.
Unpacking Fourth Factor, Continuous Authentication
While concerns about surveillance are challenging brands and companies (including Facebook) to offer simple, trusted “Voice-First” services on devices, fourth-factor continuous authentication bolsters the consumer digital experience.
Commerce Revisited: Defining “The Second C” in C3
Now that “Conversational Commerce” is officially a ‘thing’ and I claim to be one of the people who coined the term, it’s useful to march through its origin.
Webinar: Voice Biometrics and Deep Neural Networks – Intelligent Authentication, Seamless Customer Experience
In a March 6th webinar, join Opus Research and Pindrop to learn how “Deep Voice” biometric technology helps overcome the cumbersome processes involved with enrollment, verification accuracy and fraud prevention to help contact centers deliver rich, natural, and secure voice experiences.