As I write this piece, the theme from the movie of a similar name has me moving to the tune in my head; you know the one. As you are now also air-whistling, you are probably wondering what this has… Read More ›
Intelligent Authentication
NICE InContact Adds Omilia’s Conversational Technology Stack to its CXExchange
As Contact Center as a Service (CCaaS) providers fight the battle against becoming commodities, adding Intelligent Assistance capabilities takes center stage. The latest case in point is this announcement from NICE InContact officially adding Omilia to its CXexchange.
Unpacking Fourth Factor, Continuous Authentication
While concerns about surveillance are challenging brands and companies (including Facebook) to offer simple, trusted “Voice-First” services on devices, fourth-factor continuous authentication bolsters the consumer digital experience.
Commerce Revisited: Defining “The Second C” in C3
Now that “Conversational Commerce” is officially a ‘thing’ and I claim to be one of the people who coined the term, it’s useful to march through its origin.
Webinar: Voice Biometrics and Deep Neural Networks – Intelligent Authentication, Seamless Customer Experience
In a March 6th webinar, join Opus Research and Pindrop to learn how “Deep Voice” biometric technology helps overcome the cumbersome processes involved with enrollment, verification accuracy and fraud prevention to help contact centers deliver rich, natural, and secure voice experiences.
DNN-Infused Behavioral Factors to Augment Classic Voice Biometrics
Nuance Communications has recently launched a new Security Suite that heralds the dawn of the next era in persistent, continuous security by leveraging deep neural networks (DNNs) and elements of artificial intelligence.
How Grocery Giant Lidl’s Chatbot, Margot, Offers Consistently Great Wine Recommendations to Thousands
Alex Murray, Digital Director at Lidl UK, will present a Featured Case Study at Conversational Commerce Conference London (8-9 May), describing how the UK grocery chain has launched a fully-automated Messenger intelligent assistant to help customers select the best wine for their meal.
News from Nuance, Acquisitions from Facebook, AWS Show Intelligent Authentication Poised to Surge in 2018
A flurry of January activity by likes of Nuance, Facebook, Amazon Web Services (AWS), and Relx Group show the growth and promise of risk-based authentication, identity management services and Intelligent Authentication.
Passport from Pindrop Underscores Need for Fourth-Factor, Continuous Authentication
By evaluating the device, behavior and voice of the caller when connected to an IVR or agent, Pindrop’s “Deep Voice” and “Toneprinting” technology solutions adhere to a multi-layered security and continuous authentication strategy.
Conversational Commerce Conference London: Spotlight on Intelligent Assistance and Intelligent Authentication
Conversational Commerce Conference London (8-9 May) features leading enterprises and brands who are introducing NLP, machine learning and continuous authentication into customer engagement and digital self-service strategies.