With thousands of brands evaluating their options for implementing chatbots and intelligent virtual assistants it is clear that “Conversational Commerce” is no longer about platitudes or vague concepts; it’s about money.
Intelligent Authentication
Verizon Now Offers Pindrop’s Anti-Fraud Services to Cloud Contact Center Customers
Verizon Enterprise Solutions now offers new authentication and anti-fraud protection that employ both authentication and anti-fraud solutions from Pindrop.
How Voice, Big Data and Machine Learning Are Connecting the Dots for Conversational Commerce
In a keynote conversation at last month’s C3 San Francisco, John Chambers, former CEO and Chairman with Cisco, sits down with Uniphore’s Umesh Sachdev and Opus Research to discuss how AI technologies are accelerating business opportunities.
Webinar: Multifactor Password-Free Security for Computer Access
On October 11th, Ravin Sanjith (Intelligent Authentication, Opus Research) and John Spencer (Chief Product Officer, Veridium) discuss how to leverage the power of mobile biometrics for continuous seamless authentication.
USAA, Royal Bank of Canada, Alight Solutions Named 2018 Conversational Commerce Award Winners
Opus Research Awards are intended to showcase excellence and achievement for real-world enterprise customer deployments of conversational technologies.
TRUSTID Enables Multifactor Call Center Authentication with Phone Network Forensics As-a-Service
The company’s new IDENTIFIER product can be deployed before or during calls, and paired with voice biometrics to create a multifactor authentication solution.
Conversational Commerce Conference San Francisco 2018 – Agenda & Presentations
C3 San Francisco (#C3SF2018 – Sept 12-13, Four Seasons Hotel) was designed to help organizations unlock the power of machine learning, natural language processing, AI, continuous authentication and intelligent assistance.
Opus Research Report: “Global Survey: Drivers For Deploying Speech Analytics (Year 3)”
Key findings from this global tracking study on speech analytics, in its third year sponsored by Uniphore, include: adoption trends by region and industry; impact of compliance regulation; growing interest in real-time applications, business objectives, virtual agents.
Webinar: Key Findings Unveiled from Global Survey on Drivers for Deploying Speech Analytics (Aug 23)
Opus Research and Uniphore discuss findings from a global survey of 500 contact center and customer experience decision-makers to understand implications of Speech Analytics on enterprise customer care strategies.
Introducing bAIometrics: biometrics with {AI} inside
Modality-specific biometrics such as voice, finger, and facial are leveraging machine learning and deep neural networking for a far more efficient, multi-modal, context aware authentication — dare we say “bAIometrics”