Opus Research Awards are intended to showcase excellence and achievement for real-world enterprise customer deployments of conversational technologies.
Intelligent Assistants
Thanks to The Conversational Commerce Community; Adding to 2018’s List of “Known Knowns”
As we enter 2018, it’s clear that solution providers and practitioners are more in balance than ever before and that the number of “known knowns” is growing rapidly.
M&A Watch: Verint Acquires Next IT, Accelerating Acceptance of Omnichannel Intelligent Assistance
With its acquisition of Next IT, Verint signals that Intelligent Assistance technologies most definitely fit into the customer care mainstream.
How Continuous Authentication as a Fourth Factor Will Shape 2018
In the world of Intelligent Authentication, usability and security will be key drivers as competition heats up to engage customers on their preferred devices. Conversational interfaces that support continuous authentication will become critical to enhance the overall user experience.
Vision 2028: Framing Conversational Commerce in 2018
What should brands and business do now – when many of the elements of ‘artificial intelligence’ are underperforming buzzphrases – to ensure that the power of machine learning, natural language processing, knowledge management and biometric ID & verification are melded into trusted solutions that people use freely and confidently every day?
Redefining Digital Self-Service and the Customer Experience | C3 London May 2018
Opus Research, the firm that coined the term “Conversational Commerce,” is proud to announce the launch of a Conversational Commerce Conference London (May 8-9, 2018) conference tackling real-world opportunities for Intelligent Assistance and Intelligent Authentication.
With myEinstein and myLightning Salesforce Democratizes Intelligent Assistance
At Dreamforce 2017 Salesforce showcased implementations of myEinstein that reverberate throughout the highly volatile #IA Ecosystem.
Webinar: Executive Survey — Drivers for Deploying Speech Analytics (2017 Edition)
In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services.
How Royal Bank of Canada Built Operational Improvements with an AI Virtual Assistant
In a case study demonstration and live demo at the 2017 IA Conference San Francisco, RBC showed how a new conversational interface increased customer satisfaction for Canada’s largest bank.
Announcing the 2018 Conversational Commerce Conference Global Series
Opus Research, the firm that coined the term “Conversational Commerce,” is proud to announce the launch of a global series of conferences that tackle real-world opportunities and challenges of Intelligent Assistance and Intelligent Authentication.