Alex Murray, Digital Director at Lidl UK, will present a Featured Case Study at Conversational Commerce Conference London (8-9 May), describing how the UK grocery chain has launched a fully-automated Messenger intelligent assistant to help customers select the best wine for their meal.
Conversational Commerce Conference London (8-9 May) features leading enterprises and brands who are introducing NLP, machine learning and continuous authentication into customer engagement and digital self-service strategies.
In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services.
IBM is laying the foundation for collecting licensing fees from every company offering omnichannel, device agnostic, conversational services.
Opus Research Awards are intended to showcase excellence and achievement for real-world enterprise customer deployments of conversational technologies.
As we enter 2018, it’s clear that solution providers and practitioners are more in balance than ever before and that the number of “known knowns” is growing rapidly.
With its acquisition of Next IT, Verint signals that Intelligent Assistance technologies most definitely fit into the customer care mainstream.
In the world of Intelligent Authentication, usability and security will be key drivers as competition heats up to engage customers on their preferred devices. Conversational interfaces that support continuous authentication will become critical to enhance the overall user experience.
What should brands and business do now – when many of the elements of ‘artificial intelligence’ are underperforming buzzphrases – to ensure that the power of machine learning, natural language processing, knowledge management and biometric ID & verification are melded into trusted solutions that people use freely and confidently every day?
Opus Research, the firm that coined the term “Conversational Commerce,” is proud to announce the launch of a Conversational Commerce Conference London (May 8-9, 2018) conference tackling real-world opportunities for Intelligent Assistance and Intelligent Authentication.