What should brands and business do now – when many of the elements of ‘artificial intelligence’ are underperforming buzzphrases – to ensure that the power of machine learning, natural language processing, knowledge management and biometric ID & verification are melded into trusted solutions that people use freely and confidently every day?
Opus Research, the firm that coined the term “Conversational Commerce,” is proud to announce the launch of a Conversational Commerce Conference London (May 8-9, 2018) conference tackling real-world opportunities for Intelligent Assistance and Intelligent Authentication.
At Dreamforce 2017 Salesforce showcased implementations of myEinstein that reverberate throughout the highly volatile #IA Ecosystem.
In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services.
In a case study demonstration and live demo at the 2017 IA Conference San Francisco, RBC showed how a new conversational interface increased customer satisfaction for Canada’s largest bank.
Opus Research, the firm that coined the term “Conversational Commerce,” is proud to announce the launch of a global series of conferences that tackle real-world opportunities and challenges of Intelligent Assistance and Intelligent Authentication.
As part of a digital transformation mandate, the Australian government agency greatly enhanced digital self-service in supporting over 50,000 customer interactions thanks to an intelligent assistant developed by Datacom.
DBS digibank, India’s first mobile-only bank, is leveraging Kasisto’s conversational AI platform, KAI Banking, to acquire new customers, drive digital engagement and reduce operating costs.
Next IT has a new service offering that takes the lid off of the “black box” approach to IA by making its library of 90,000 business intents and 165,00 unique actions garnered for 11 vertical industries commercially available.
With 12 million shipments a day and a target audience of over 55 million unique visitors to fedex.com, FedEx deployed an AI-powered virtual assistant, handling over 6.7 million conversations in North America alone, yielding an 80%-81% first contact resolution rate.