In combining the Watson Conversation platform and Watson Virtual Agent, IBM releases a smart, enterprise intelligent assistant at Think 2018 to help businesses enhance brand loyalty and transform customer experiences.
Intelligent Assistants
Verint Assimilates Next IT with Impressive Speed; Launches Intelligent Customer Self-Service Capabilities
With the introduction of “Intelligent Customer Self-Service Capabilities,” Verint has onboarded and integrated assets, technology and personnel of recent acquisitions in record time.
How Royal Bank of Canada’s AI-Powered Virtual Assistant Boosts Automation, Improves CX
David Kapauan, lead architect of contact center technology at Royal Bank of Canada, will present a case study at Conversational Commerce Conference London (8-9 May) showing how an intelligent assistant helps improve customer satisfaction with conversational dialogues.
Webinar: Voice Biometrics and Deep Neural Networks – Intelligent Authentication, Seamless Customer Experience
In a March 6th webinar, join Opus Research and Pindrop to learn how “Deep Voice” biometric technology helps overcome the cumbersome processes involved with enrollment, verification accuracy and fraud prevention to help contact centers deliver rich, natural, and secure voice experiences.
Opus Research Report: “Foundations of Conversational Marketing”
In this comprehensive report, Opus Research provides a common framework and accepted terminology for brands and marketers to use as they evaluate their deployment options for Conversational Marketing technologies and includes a detailed assessment of solution providers that have taken leadership positions in this domain.
Beyond Compliance: GDPR, ePrivacy to Drive Demand for Intelligent Assistance
We entered 2018 with acute awareness that there is a need for easy-to-use tools that enable individuals to take control of their digitally enhanced lives by using their own words.
How Grocery Giant Lidl’s Chatbot, Margot, Offers Consistently Great Wine Recommendations to Thousands
Alex Murray, Digital Director at Lidl UK, will present a Featured Case Study at Conversational Commerce Conference London (8-9 May), describing how the UK grocery chain has launched a fully-automated Messenger intelligent assistant to help customers select the best wine for their meal.
Conversational Commerce Conference London: Spotlight on Intelligent Assistance and Intelligent Authentication
Conversational Commerce Conference London (8-9 May) features leading enterprises and brands who are introducing NLP, machine learning and continuous authentication into customer engagement and digital self-service strategies.
Opus Research Report: “Executive Survey: Drivers for Deploying Speech Analytics (2017 Edition)”
In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services.
IBM’s Patent Enforcement Efforts To Impact Both Intelligent Assistance and Intelligent Authentication
IBM is laying the foundation for collecting licensing fees from every company offering omnichannel, device agnostic, conversational services.