Fonolo’s Shai Berger shares observations from last week’s Conversational Commerce Conference and the meaning of “conversational” as central to the future of commerce, customer service and, more broadly, how people and companies are going to interact in the future.
Artificial Intelligence (AI) has arrived, and it is here to stay — And with NLP and NLU, AI continues to demonstrate business value, especially with respect to service excellence and customer retention via intelligent conversations.
Key findings from this global tracking study on speech analytics, in its third year sponsored by Uniphore, include: adoption trends by region and industry; impact of compliance regulation; growing interest in real-time applications, business objectives, virtual agents.
Opus Research and Uniphore discuss findings from a global survey of 500 contact center and customer experience decision-makers to understand implications of Speech Analytics on enterprise customer care strategies.
Google caused a stir among contact center professionals by introducing Contact Center AI at the the Google Cloud Next Conference 2018 in late July.
“We have the technology!” What we need to work on is shared guiding principle to define success of Conversational Commerce, both for brands and individuals.
Since 2014, Opus Research awards have showcased real-world implementations of conversational user interfaces for customer engagement, digital commerce, self-service, employee assistance, and intelligent devices.
The formal, public launch of WhatsApp’s Chat Ads and Business API, on August 1, marks progress in the evolution of Conversational Commerce’s service delivery infrastructure. In the eight months since parent company Facebook made single-button access to “business chat” using… Read More ›
Customers value fast, frictionless convenience; executives must invest accordingly. On August 2nd, Opus Research and Helpshift address the urgent topics that help brands and enterprises supercharge customer service experiences.
The trial “digital dermo-advisor,” developed for the Canadian market by Automat, produced impressive business metrics and serves as a precursor for the economics of conversational messaging models.