The recent release of Zoho Business Intelligence (BI) Platform strikes a great balance between automation for data prep and AI for conversational queries and predictive analytics.
Intelligent Assistants
M&A Watch: Uniphore to buy Jacada; Simplify Conversational Service Automation Adoption
Uniphore expects to use the no code/low code development resources from Jacada to appeal to the community of power developers that are taking key roles in bringing RPA and CSA into the CX mainstream.
Webinar: “Managed Customer Engagement – A Disruptive Way Forward for CX”
In this webinar (August 19), Opus Research and [24]7.ai discuss specific techniques for how “Managed Customer Engagement” helps reduce costs, increase automation, and expand digital channel adoption.
Who’s Zooming Who? Five9 Becomes Part of Zoom’s UCaaS/CCaaS Full-Stack
Zoom has already humbled Amazon, Microsoft and other cloud leaders in the video meeting domain. Acquisition of Five9 is a signal event that obliterates once-and-for-all the UCaaS/CCaaS distinction.
The Five Voice-First Fallacies
Five key misconceptions to consider when evaluating voicebot and Conversational AI industry trends, designing voice-only interfaces, and managing expectations for a VoiceFirst world.
The Power of The 3 A’s: Automate, Authenticate, and Analyze
Sestek’s full-stack of speech processing technologies enable organizations to increase efficiency and performance by capturing conversational insights to improve business flows.
In the Intelligent Assistant Era, Voice Biometrics are the X-Factor
As voice-first interfaces and intelligent assistants become firmly entrenched into our lives, voice biometrics helps support relevant applications in healthcare, customer service, and entertainment.
Voicebots: The New Channel of First Resort
Two obvious use cases for businesses to consider when thinking of ways to engage potential buyers and serve current customers with voice-based conversational interactions.
All Eyes on the IVR: Why Your Business Needs a Better IVR Dashboard
The Opus Research “Vendors that Matter” series features Speech-Soft Solutions’ Real-Time Reporting & Analytics IVR Dashboard and how it enables speedy IVR analysis and business insights.
NICE’s Digital Solutions Group on Path to Leverage Conversational Intelligence
CXOne Expert extends the “perfect combination of machine efficiency and human touch” exemplified by NEVA from the agent desktop into direct conversations with customers.