Uniphore’s Q for Sales leverages voice AI and tonal emotion technologies to assist sales teams in video and digital interactions.
Intelligent Assistants
Webinar: “The Modern CX Tech Stack”
Join Opus Research and Red Route to learn how SaaS-based call automation that integrates with contact centers on modern tech stacks helps deliver better customer experiences.
Opus Research “Vendors That Matter” Series: Interactive Media’s PhoneMyBot
Opus Research outlines how Interactive Media’s PhoneMyBot enables voice channels with your existing chatbot integration.
LivePerson Taking Curiously Human™ Approach to a Better Customer Experience
LivePerson’s approach establishes a “common customer engagement template” supporting asynchronous conversations over chat, messaging platforms and voice channels.
Opus Research Report: “2022 State of Voice Technology”
Key findings from a 2022 survey finds businesses are leveraging voice technology and conversational data to improve customer experiences and optimize voicebots for self-service.
Conversational Cloud Chronicles: Nuance and Genesys Join Forces Around Contact Center AI
On Tuesday, Jan 18, Nuance formally announced a “strategic partnership” with Genesys by offering mutual customers “integrated access” to a portfolio of “Nuances Contact Center AI” resources
How to Rate a Voicebot: 5 Questions to Consider
Based on years of real-world experience in voicebot creation, Dr. Ahmed Bouzid crafts five basic questions to consider when building and succeeding with voicebots.
It’s Too Early for VUI Taboos
Five examples of voice user interfaces (VUI) and voicebot orthodoxies (Personas? Open-ended questions? Menus?) that are premature.
Say Goodbye to CCaaS: How The Conversational Cloud Will Evolve in 2022
Here are the trends that should inform enterprise investment and deployment of Conversational AI, Cloud-based Contact Centers and Intelligent Assistance in the coming year.
Props to the Conversational Cloud: A $21 Billion Valuation for Genesys
Fund managers and venture wings at Salesforce and ServiceNow appear to be gung-ho on the future of cloud-based contact centers and related resources.