Why Conversational Voice First interfaces (Amazon Echo, Google Assistant, Samsung Bixby, Apple Siri) need a standard and a common protocol in order to cue what the user is expected to say.
Intelligent Assistants
Salesforce Showcases the Power of Its Conversational Cloud Approach
Salesforce has long represented the prototype of a Conversational Cloud that integrates its own core offerings with products and services of selected third parties.
Enterprise Connect: Where the Conversational Cloud Reigns
The whole thing felt…normal? I think that’s the word, normal. Enterprise Connect 2022 kicked off a series of good ol’ fashion in-person events for the Opus Research team and marked the return to “conference normal” for so many of you,… Read More ›
The Five Key Constituencies of Voice & Audio
Detailing the five personas who are, or at least should be, cheering for voice and audio: The Creator, The Advertiser, The Physically Busy, The Physically Challenged, and The Young.
Voicebot Acceptance: Exceeding Customer Expectations
Opus Research offers a checklist for “Voice Assistant Acceptance” that emphasizes how successful companies will focus on conversations that culminate in completed tasks.
Uniphore Unveils AI-Infused Conversational Intelligence for Sales
Uniphore’s Q for Sales leverages voice AI and tonal emotion technologies to assist sales teams in video and digital interactions.
Webinar: “The Modern CX Tech Stack”
Join Opus Research and Red Route to learn how SaaS-based call automation that integrates with contact centers on modern tech stacks helps deliver better customer experiences.
Opus Research “Vendors That Matter” Series: Interactive Media’s PhoneMyBot
Opus Research outlines how Interactive Media’s PhoneMyBot enables voice channels with your existing chatbot integration.
LivePerson Taking Curiously Human™ Approach to a Better Customer Experience
LivePerson’s approach establishes a “common customer engagement template” supporting asynchronous conversations over chat, messaging platforms and voice channels.
Opus Research Report: “2022 State of Voice Technology”
Key findings from a 2022 survey finds businesses are leveraging voice technology and conversational data to improve customer experiences and optimize voicebots for self-service.