Voice and audio present new challenges for Marketers in how to engage their prospects and customers, and how to differentiate their brands.
Intelligent Assistants
Webinar: “The Voice Assistance Challenge – Exceeding Customer Expectations”
Opus Research and Poly AI explore new technologies that are now enabling enterprises to automate truly delightful customer experiences over the voice channel.
Webinar: “Taking on the Insurmountable: Migrating Customer Care to the Cloud”
Opus Research and Speech-Soft Solutions describe critical steps businesses are taking to manage and maintain optimal customer care for both an on-premise and hosted environments.
Vonage “Gets” Conversational Commerce; Acquires Jumper.ai
Amid all the talk of journey mapping, tracking in a cookieless future and concern over surveillance, there is brilliance in pursuing a “storefronts are conversations” model.
Why Voice Platforms Need to Make Foundational Changes to Allow Multi-User Skills
Amazon, Google, and other voice platforms are leaving the hard, communal problems to skill developers.
NICE Defines Foundation for Handling “Massively Asynchronous” Experiences
NICE unveils CXi, a decidedly non-contact-center centric framework for digital, multichannel communications that leverages real-time customer journey data for actionable Conversational Intelligence.
Consolidation Chronicles: Genesys to Acquire Pointillist and Exceed.ai
Genesys has used the acquisition path to augment its IA-infused, CX-focused cloud in two different domains.
“Voice Intelligence” and “Affective Communications”
‘Bots are becoming more “Affective” (meaning sensitive to moods, feelings and attitudes). The question is: Does affectiveness will make them more “Effective” (meaning “capable of producing results).
Looking Back: My First Day at Opus Research (a.k.a. Yesterday)
Wherein the new guy at Opus Research reflects on his first day as senior analyst.
Webinar: “The Age of Voice Innovation, Part II: What Keeps You Up at Night”
Understand strategies and tactics for introducing AI-infused voice technologies into customer care channels (Webinar, Oct 5)