“Hey, Siri” was the top feature promoted by Craig Federighi, senior vice president of Software Engineering, when he introduced iOS 8 at WWDC (Apple’s World Wide Developer Conference).
Conversational Intelligence
Aspect Poised to Deliver Solid Offerings for Omnichannel, Cloud Services
Aspect has done nice job of connecting key market trends to their product and services offerings
VBC San Francisco 2014 – Agenda & Presentations
With keynote presentations from U.S. Bank and Banco Santandar Mexico, VBC San Francisco 2014 included industry stalwarts and technology visionaries in voice biometrics, fraud prevention and security & authentication.
Adtech Global Ignite Delivers Business Value with Speech Analytics
Adtech Global Ignite, based on Verint’s 360 Speech Analytics solutions, enhances value through deep understanding of the customer journey.
Who Needs the Talking Refrigerator When You Have Amazon Dash?
Amazon Dash is best thought of as a part of a generation of Intelligent Assistants that we, members of humankind, should start getting ready to master.
Debut Conference To Tackle Opportunities for “Siri-like” Intelligent Assistants for Mobile and Enterprise Activities
Intelligent Assistants Conference 2014 will showcase real-world efforts to improve mobile customer experience, self-service efficiency, Web-based chat effectiveness and conversational commerce
Why West Acquired SchoolMessenger: A Natural Fit for Conversational Commerce
This acquisition by West will fit in nicely into their omnichannel outbound strategy focused on the education market.
“Predictive Analytics: Using Big Data to Improve Multichannel Customer Care”
Opus Research analyzes the offerings of leading platform vendors who give companies the power to enable customers to use their device-of-choice and channel-of-choice at their time-of-choice.
Zendesk and the Art of Cloud-Based Customer Care
Cloud-based contact center service providers have recently announced integration with web-based, help desk provider Zendesk. Among them, Interactive Intelligence, 8×8, and Five9
Webcast: “Voice Biometrics: The Benefits of a Unified Approach to Mobile Authentication”
How mobility is driving the need for stronger authentication to build trusted links between and among individuals and enterprises