In a March 6th webinar, join Opus Research and Pindrop to learn how “Deep Voice” biometric technology helps overcome the cumbersome processes involved with enrollment, verification accuracy and fraud prevention to help contact centers deliver rich, natural, and secure voice experiences.
Nuance Communications has recently launched a new Security Suite that heralds the dawn of the next era in persistent, continuous security by leveraging deep neural networks (DNNs) and elements of artificial intelligence.
In this comprehensive report, Opus Research provides a common framework and accepted terminology for brands and marketers to use as they evaluate their deployment options for Conversational Marketing technologies and includes a detailed assessment of solution providers that have taken leadership positions in this domain.
We entered 2018 with acute awareness that there is a need for easy-to-use tools that enable individuals to take control of their digitally enhanced lives by using their own words.
Alex Murray, Digital Director at Lidl UK, will present a Featured Case Study at Conversational Commerce Conference London (8-9 May), describing how the UK grocery chain has launched a fully-automated Messenger intelligent assistant to help customers select the best wine for their meal.
A flurry of January activity by likes of Nuance, Facebook, Amazon Web Services (AWS), and Relx Group show the growth and promise of risk-based authentication, identity management services and Intelligent Authentication.
Conversational Commerce Conference London (8-9 May) features leading enterprises and brands who are introducing NLP, machine learning and continuous authentication into customer engagement and digital self-service strategies.
In the second year of a global tracking study, Opus Research presents findings from a survey of 500 business decision-makers to understand their perspectives in evaluating and deploying Speech Analytics platforms and services.
IBM is laying the foundation for collecting licensing fees from every company offering omnichannel, device agnostic, conversational services.
Opus Research Awards are intended to showcase excellence and achievement for real-world enterprise customer deployments of conversational technologies.