Key findings from this global tracking study on speech analytics, in its third year sponsored by Uniphore, include: adoption trends by region and industry; impact of compliance regulation; growing interest in real-time applications, business objectives, virtual agents.
Opus Research and Uniphore discuss findings from a global survey of 500 contact center and customer experience decision-makers to understand implications of Speech Analytics on enterprise customer care strategies.
Modality-specific biometrics such as voice, finger, and facial are leveraging machine learning and deep neural networking for a far more efficient, multi-modal, context aware authentication — dare we say “bAIometrics”
Since 2014, Opus Research awards have showcased real-world implementations of conversational user interfaces for customer engagement, digital commerce, self-service, employee assistance, and intelligent devices.
Customers value fast, frictionless convenience; executives must invest accordingly. On August 2nd, Opus Research and Helpshift address the urgent topics that help brands and enterprises supercharge customer service experiences.
The trial “digital dermo-advisor,” developed for the Canadian market by Automat, produced impressive business metrics and serves as a precursor for the economics of conversational messaging models.
New developments and product introductions in voice-based authentication technologies reflect an acceleration in the adoption of solutions for authentication, identification and fraud reduction driven by greater capabilities and reliability.
A keynote panel with the former Chairman and CEO of Cisco, case studies from Autodesk and VIPShop, and in-depth panel discussions — C3 SF is designed to connect the dots for digital transformation.
Opus Research presents a comprehensive assessment of “enterprise-grade” Intelligent Assistant (IA) and chatbot solution providers underscoring the increased urgency felt by executives who champion the cause of Conversational Commerce.
U.K.-based Ocado, with $2 billion in 2017 retail sales, is an independent online grocer who recently showcased its Amazon Alexa skill for intelligent assistance at Conversational Commerce Conference London.