With a concentration on “Zero Effort Authentication,” ID R&D’s technology overcomes major painpoints for Conversational Commerce and solves a need for short-utterance authentication for #VoiceFirst Services.
Conversational Intelligence
Oracle Adds Conversational Intelligent Assistants to Enterprise Apps
At OpenWorld this week, Oracle launches an AI voice assistant and unveils plans to have its Digital Assistant integrate with Microsoft’s Teams collaboration platform.
Webinar: “Introducing Visual Speech Recognition”
In this webinar (Sept 17), Opus Research Lead Analyst Dan Miller joins Liopa Co-founder and CEO Liam McQuillan and Fabian Campbell-West (CTO) to discuss how Visual Speech Recognition helps improve voice-first services in real-world situations.
Opus Research Report: “Learning From Lisa – What Alight’s Intelligent Virtual Assistant Teaches Us”
Alight Solutions, a provider of human capital solutions to help employees navigate the complexity of health, wealth and HR, recently introduced an intelligent virtual assistant (“Lisa”) to help employees through the open enrollment process.
C3 NYC Highlights Use Cases for Conversational Marketing, Intelligent Assistants, Service Automation
With case studies from Live Nation, Google, and Simon Malls, Conversational Commerce Conference NYC (Oct 8) helps businesses understand how to implement intelligent assistants and chatbots for banking, financial services, insurance, business process outsourcing, retail and more.
Opus Research Forum: Speech Analytics and Conversational AI Is Redefining Customer Service
This free Opus Research Forum (SFO Marriott, Aug 21) will help businesses understand how speech analytics can deliver cost savings, operational efficiencies, improved customer experience, and, ultimately, revenue enhancement.
Opus Research Report: “Introducing Visual Speech Recognition”
Introduced by Belfast-based Liopa, “Visual Speech Recognition” (VSR) enables a highly practical set of applications to improve the performance of voice-first services and provide real-world business impact.
Opus Research Report: “2019 Intelligent Authentication and Voice Biometrics Intelliview”
In this report, Opus Research evaluates 13 firms offering voice biometrics solutions and a single point of reference to understand the competitive differences for companies offering software, services or platforms for voice-based authentication.
Helpshift Expands Customer Conversational Experiences to Phone Channel
Vivino, the world’s largest online wine marketplace, launches a customer support option from Helpshift to seamlessly transfer from an automated messaging conversation to speak with a trained “sommelier” for wine recommendations.
Bank of America’s Intelligent Assistant Erica Helps Guide More Than 7 Million Customers
The growth and success of BofA’s Erica demonstrates how natural language customer conversations help support omnichannel strategies and enable digital self-service anytime, any place, and on any device.