Project Voice showcased the high levels of energy, creativity and humor that characterizes a mature medium — and it bodes well for the #VoiceFirst ecosystem.
Conversational Intelligence
Webinar: “Automated Assistance – Shaping the Future of Digital Customer Support”
In this free webinar, learn how digital-first businesses that implement automated, conversational messaging for customer service are making an impact on the bottom line.
Opus Research Report: “Positive, Real-World Results for Conversational Assistance”
Opus Research presents results from a survey of those deploying Helpshift solutions validating the business value of messaging and automation in conversational engagements with customers.
Opus Research “Vendors That Matter” Series: Marchex
Opus Research delves into how Marchex is defining “Conversational Intelligence” with applications and services that combine Machine Learning, Natural Language Processing and Voice Biometrics to augment classic Call Analytics.
Webinar: “How Conversational Intelligence Drives Better Business Outcomes”
On Tuesday, Dec 10th, Opus Research and Marchex discuss how conversational intelligence can boost sales, convert leads and increase close rates.
Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2019 Edition)”
The most comprehensive assessment of today’s leading providers in natural language processing, machine learning, AI & analytics that power automated virtual agents and digital self-service solutions.
Microsoft Releases Power Virtual Agents to Further Democratize Conversational Bots
A public preview unveiling of Power Virtual Agents tool showcases “no code” bot-building tools for customer support specialists and subject matter experts.
Invoca Pushes Signal Discovery For Analyzing Customer Conversations
Newly released conversational analytics tool evaluates inbound customer conversations to help gather business insights, discover high-intent prospects and improve customer service.
Webinar: “Global Speech Analytics Survey, Destination 2020”
Why enterprise contact centers are showing growing interest in AI and Conversational Service Automation to bolster employee efficiency and improve the customer experience.
Opus Research Report: Global Survey of Speech Analytics and Conversational Service Automation: Destination 2020
A four-year tracking survey of decision-maker’s attitudes about Speech Analytics technologies shows growing interest in real-time customer journey orchestration, AI and Conversational Service Automation.