How managed customer engagement creates better solutions for Digital Transformation by relying on existing subject matter experts to leverage AI and automation tools ensuring success with customer care.
Conversational Intelligence
How Sonic Branding Builds Business Value in Conversational AI
Sonic branding is creating a unique sound for a brand or company that can then be incorporated into all of the brands’ audio touchpoints in one way or another.
Five Lessons Voicebots Have Taught Me
Concrete lessons about language, conversational rules, norms, and politeness strategies in the quest to build voicebots that emulate quintessentially human behavior.
Fulfilling Conversational AI’s Promise in Your Contact Center
Uniphore’s Vijai Shankar joins Opus Research in this video discussion of the major impact of AI and automation on employee and customer experiences.
Opus Research Report: “2021 Conversational Intelligence Intelliview”
Opus Research evaluates the products, services, positioning and potential of eleven firms that show leadership in helping enterprises surface insights from first-party data and make the most of Conversational Intelligence.
Webinar: “Making Bots Both Affective and Effective”
CX and Customer Care professionals are clamoring for solutions that make voicebots and chatbots more “affective” as an “Emotional AI” solution. What could go wrong?
Webinar: “The Age of Voice Innovation, Part I: Attributes of the New Engine”
Join Opus Research and LumenVox for a lively discussion (Tuesday, Sept 14) of how dramatic improvements in automatic speech recognition are shaping the voice channel.
Zoho Proves That “Business Intelligence” Is Not an Oxymoron
The recent release of Zoho Business Intelligence (BI) Platform strikes a great balance between automation for data prep and AI for conversational queries and predictive analytics.
Webinar: “Managed Customer Engagement – A Disruptive Way Forward for CX”
In this webinar (August 19), Opus Research and [24]7.ai discuss specific techniques for how “Managed Customer Engagement” helps reduce costs, increase automation, and expand digital channel adoption.
The Five Voice-First Fallacies
Five key misconceptions to consider when evaluating voicebot and Conversational AI industry trends, designing voice-only interfaces, and managing expectations for a VoiceFirst world.