Based on years of real-world experience in voicebot creation, Dr. Ahmed Bouzid crafts five basic questions to consider when building and succeeding with voicebots.
Conversational Intelligence
It’s Too Early for VUI Taboos
Five examples of voice user interfaces (VUI) and voicebot orthodoxies (Personas? Open-ended questions? Menus?) that are premature.
Say Goodbye to CCaaS: How The Conversational Cloud Will Evolve in 2022
Here are the trends that should inform enterprise investment and deployment of Conversational AI, Cloud-based Contact Centers and Intelligent Assistance in the coming year.
Marchex Anywhere: A New Hub for Conversational Intelligence
Marchex has been busy. Way back in the pre-pandemic days of December, 2019, Opus Research highlighted Marchex in our Vendors That Matter series. It was a transformational time when we started liberally using the term “conversational intelligence” to better express… Read More ›
What if it were the “Eyes-First Revolution”?
Graphical user interfaces have inherent limitations that we need to work around. It’s about time we focus on the unpacked promise of voice user interfaces to solve new problems.
Zoho Enables Conversational Analytics for All Businesses
Major platform enhancements for Zoho One leverage Zia and natural language enterprise search to understand critical business decisions with greater precision and speed.
“Audio Ergo Sum!” (Part 2)
Voice and audio present new challenges for Marketers in how to engage their prospects and customers, and how to differentiate their brands.
Webinar: “The Voice Assistance Challenge – Exceeding Customer Expectations”
Opus Research and Poly AI explore new technologies that are now enabling enterprises to automate truly delightful customer experiences over the voice channel.
Webinar: “Taking on the Insurmountable: Migrating Customer Care to the Cloud”
Opus Research and Speech-Soft Solutions describe critical steps businesses are taking to manage and maintain optimal customer care for both an on-premise and hosted environments.
Why Voice Platforms Need to Make Foundational Changes to Allow Multi-User Skills
Amazon, Google, and other voice platforms are leaving the hard, communal problems to skill developers.