Why Conversational Voice First interfaces (Amazon Echo, Google Assistant, Samsung Bixby, Apple Siri) need a standard and a common protocol in order to cue what the user is expected to say.
Conversational Intelligence
Webinar: “Identity Assurance: Addressing the Achilles Heel of Multi-Factor Authentication”
Join Opus Research and ValidSoft for a lively discussion (May 18) on how voice biometrics is a marked improvement over popular approaches to multi-factor authentication (MFA).
Enterprise Connect: Where the Conversational Cloud Reigns
The whole thing felt…normal? I think that’s the word, normal. Enterprise Connect 2022 kicked off a series of good ol’ fashion in-person events for the Opus Research team and marked the return to “conference normal” for so many of you,… Read More ›
The Five Key Constituencies of Voice & Audio
Detailing the five personas who are, or at least should be, cheering for voice and audio: The Creator, The Advertiser, The Physically Busy, The Physically Challenged, and The Young.
Voicebot Acceptance: Exceeding Customer Expectations
Opus Research offers a checklist for “Voice Assistant Acceptance” that emphasizes how successful companies will focus on conversations that culminate in completed tasks.
Webinar: Unlock Your Call Centre
Join Matt Smallman, in a conversation with Opus Research’s Dan Miller, in the of launch a new book about the impact of traditional security and proven approaches to upgrade security, efficiency and caller experience.
Uniphore Unveils AI-Infused Conversational Intelligence for Sales
Uniphore’s Q for Sales leverages voice AI and tonal emotion technologies to assist sales teams in video and digital interactions.
Webinar: “The Modern CX Tech Stack”
Join Opus Research and Red Route to learn how SaaS-based call automation that integrates with contact centers on modern tech stacks helps deliver better customer experiences.
LivePerson Taking Curiously Human™ Approach to a Better Customer Experience
LivePerson’s approach establishes a “common customer engagement template” supporting asynchronous conversations over chat, messaging platforms and voice channels.
Opus Research Report: “2022 State of Voice Technology”
Key findings from a 2022 survey finds businesses are leveraging voice technology and conversational data to improve customer experiences and optimize voicebots for self-service.