Featured Research The R&D relationship between IBM and Nuance has reached its third stage, now that the two companies have entered a five-year joint research initiative. Their collective objective is to get to the next phase in speech processing, where… Read More ›
Featured Research
Voice Biometrics 2010: A Transformative Year for Voice-Based Authentication
Featured Research With more than five million registered voiceprints around the globe, it appears that voice biometric-based solutions are poised to assume the pivotal role of user authentication to support higher levels of trust among users of mobile apps, remote… Read More ›
New Framing for Twitter: Subsidized Social Contact Center
Featured Research Recent activities and acquisitions by Twitter have been transformational. At Chirp, the first “Official Twitter Developer Conference,” top management discussed the company’s new products, clients and revenue models revealing how Twitter will serve as a central point of… Read More ›
Recombinant Communications Brings New Life to Text-to-Speech
Featured Research The advent of Recombinant Communications has the potential to breathe new life into some well-established voice processing technologies – including text-to-speech (TTS) rendering. New applications “read” Tweets, email and text messages easily. New platforms allow tuning of output… Read More ›
Shopping Across Channels: A Survey of Customer Preferences
Featured Research In both preference and practice, people have established personal hierarchies surrounding the channels through which they carry out conversations with selected vendors. An Opus Research survey of roughly 1,000 respondents shows the order in which they turn to… Read More ›
Fear No Google: Or What to Do As the Sultan of Search Morphs into a Phone Company
Featured Research Google continues to impress fans and pundits with its VoIP-based utilities (Google Voice), multimedia instant messaging client (Google Talk), branded DNS, mobile OS, scads of “dark fiber” and now, reportedly, a phone of its own. Incumbent carriers and… Read More ›
Consumer Survey Results: Attitudes Toward Streamlined Customer Service
Featured Research In this era of social media, customers are becoming much less patient with traditional customer care channels. That’s why it’s so interesting to evaluate survey results that provide insight into customer preference and intention to use new tools… Read More ›
The Recombinant Telephony Ecosystem: Voice Mashups and the Telco API
Featured Research The idea behind Recombinant Telephony is relatively simple: splice together the basic materials of today’s communication technologies with new software elements to introduce new services that support customer requirements. A fast-growing community of technology providers, application developers and… Read More ›
Gold Systems Makes Microsoft’s OCS More Social
Featured Research Most efforts by Microsoft and its partners make Office Communications Server (OCS) synonymous with the “Unified Communications.” Gold Systems has taken OCS into unfamiliar but highly social territory by recasting elements of the Communicator to accommodate social networks,… Read More ›
Mobile Speech: Unlocking Personal Apps, Features and Functions
Featured Research The forces of human nature, technological progress and regulatory stricture are converging to boost interest in “truly hands-free” mobile applications. Dozens of firms have responded with a broad variety of software, services and features that work remarkably well…. Read More ›