Author Archives
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Knowbl Case Study with Insightrade: No Training Required!
Join the founders of Knowbl and Insightrade for a case study on how a new transformer-based product took a crypto company to hundreds of intents in days.
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Inbenta and PhoneMyBot Case Study: Augmenting Chatbots with Intelligent Voice
From Conversational Cloud Conference 2002, join Livio Pugliese and Jordi Torras as they discuss how to integrate chatbots with a voice channel, avoiding pitfalls and adapting conversation to the new medium.
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Foundations of the Conversational Cloud: C3 2022 Opening Remarks
Opening remarks from Opus Research C3: Foundations of the Conversational Cloud, from New Orleans! #OpusNOLA22
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On DALL·E, the Controversial AI Slot Machine for your Imagination
DALL·E is a powerful example of how humans will explore, interpret, and communicate their imaginations with deeply satisfying and accessible natural language tooling.
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Vendors that Matter – Gridspace
In this edition of Opus Research’s “Vendors that Matter” series, we explore Gridspace’s value proposition and their two core products for observability and agent automation.
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Contact Center Agents of Change: Takeaways from Five9 CX Summit 2022
When you combine Conversational Intelligence with the precious gift of recouped time, you create more meaningful and productive connections with your customers, and you improve the contact center agent experience.
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Conversations with Opus: Zoho is Playing the Long Game
They are one of the biggest companies you’ve maybe never heard of in the SMB world and they are moving upmarket.
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Conversations with Opus: [24]7.ai enters the CCaaS Arena with Conversational Intelligence at the Ready
Ananth Srinivasan, Senior Product and Solutions Marketing Manager at [24]7.ai. tells Opus Research how it started, how it’s going, and explains “Why now?” regarding [24]7.ai’s entry into the CCaaS market. As quoted in the June 22, 2022 launch announcement, our… Read More ›
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Microsoft’s Digital Contact Center Debuts: Nuance and Microsoft Enter the Conversational Cloud
If you were looking for a sign of how formidable this Nuance and Microsoft partnership would eventually become in the customer engagement and contact center space, here is your warning shot.
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Invoca’s Multi-Location CX, Conversational Intelligence to Optimize the Caller Experience
Invoca for Multi-Location CX combines Invoca’s AI-powered speech analytics, automated call scoring, intelligent call routing and conversational IVR capabilities into one centralized platform.