Author Archives

• Views from the NICE Analyst Summit: Introducing the Experience Continuum

  By Peter Headrick on October 23, 2023

  

  One key takeaway from NICE’s recent Analyst Summit in Peru is that an “interactions-centric cloud platform” is foundational to every enterprise’s plan to improve CX and employee engagement in the digital age.

• 2023 Global Survey: State of Intelligent Authentication and Contact Center Security

  By Peter Headrick on April 11, 2023

  

  This exclusive global survey highlights the growing pressure on organizations to handle increasing call volumes and call complexities while simultaneously employing modern authentication and fraud prevention procedures.