Author Archives
Derek Top, Principal Analyst & Research Director, Opus Research
Derek Top is Principal Analyst and Research Director for Opus Research, a diversified analyst firm tracking Conversational AI, Generative AI, and Conversational Intelligence technologies. For more than 20 years, he has been covering how transformative technologies improve businesses and the customer experience.
Prior to Opus, Top was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: [email protected]
Twitter: @derektop
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Webinar: Action Plan for ASR – Applications for Conversational Intelligence
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Opus Research Report: 2021 State of Automatic Speech Recognition
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Webinar: “Delivering Business Value with Automated Speech Recognition”
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Opus Research Report: “The Business Value of Customized Voice Assistants”
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Opus Research Report: “Start your Contact Center AI Strategy with the IVR”
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Webinar: “Hiding in Plain Sight: How to Infuse AI Into Your IVR”
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Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2021 Edition)”
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Webinar: The Shift to Customized Voice Assistants: How Will You Compete?
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Opus Research Report: Conversational Engagement: A Clear Path from IVRs to IVAs
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The Commercial Case for Intelligent Authentication