Author Archives
Derek Top, Principal Analyst & Research Director, Opus Research
Derek Top is Principal Analyst and Research Director for Opus Research, a diversified advisory firm tracking how AI, LLMs, and advanced technologies are impacting customer experiences and enterprise applications. For more than 20 years, he has been covering technology innovation and spearheading analysis about how Conversational AI and Conversational Intelligence technologies transform businesses and reshape customer experiences.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering business technology and enterprise IT trends for CMP Media and UBM. Before joining CMP, Top was managing editor with Streaming Media, Inc. Prior to Opus Research, he was senior editor and program director at the Trellis Group. There he helped produce the VERGE conference series and wrote about how technology convergence drives innovation for smart energy and sustainability.
Contact: [email protected]
Twitter: @derektop
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Kroger, Ocado Team Up on Smart, AI Robotic Technologies for Grocery Retailers
U.K.-based Ocado, with $2 billion in 2017 retail sales, is an independent online grocer who recently showcased its Amazon Alexa skill for intelligent assistance at Conversational Commerce Conference London.
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Conversational Commerce Conference London 2018 – Agenda & Presentations
Opus Research’s Conversational Commerce Conference London (8-9 May) helped organizations unlock the power of machine learning, natural language processing, continuous authentication and intelligent assistance.
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Real-World Deployments in Intelligent Assistants and Conversational Commerce Highlight C3 London
Speakers from Marks and Spencer, Google, Lidl UK, Missguided, Mercedes-Benz Consulting, Ocado, Europ Assistance Italia, Royal Bank of Canada, SCC, Amazon, Kiwi.com, and KPN highlight Conversational Commerce Conference London (8-9 May).
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Vonage Unveils New Chatbot To Augment Business Cloud Capabilities
Internet communications company Vonage announced this week, “Vee,” an enterprise intelligent assistant that enables users to manage Vonage Business Cloud account services with simple, natural language text commands.
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IBM’s “Watson Assistant” Is Your Smart, Automated Customer Service Partner
In combining the Watson Conversation platform and Watson Virtual Agent, IBM releases a smart, enterprise intelligent assistant at Think 2018 to help businesses enhance brand loyalty and transform customer experiences.
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How Royal Bank of Canada’s AI-Powered Virtual Assistant Boosts Automation, Improves CX
David Kapauan, lead architect of contact center technology at Royal Bank of Canada, will present a case study at Conversational Commerce Conference London (8-9 May) showing how an intelligent assistant helps improve customer satisfaction with conversational dialogues.
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Webinar: Voice Biometrics and Deep Neural Networks – Intelligent Authentication, Seamless Customer Experience
In a March 6th webinar, join Opus Research and Pindrop to learn how “Deep Voice” biometric technology helps overcome the cumbersome processes involved with enrollment, verification accuracy and fraud prevention to help contact centers deliver rich, natural, and secure voice experiences.
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Opus Research Report: “Foundations of Conversational Marketing”
In this comprehensive report, Opus Research provides a common framework and accepted terminology for brands and marketers to use as they evaluate their deployment options for Conversational Marketing technologies and includes a detailed assessment of solution providers that have taken leadership positions in this domain.
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How Grocery Giant Lidl’s Chatbot, Margot, Offers Consistently Great Wine Recommendations to Thousands
Alex Murray, Digital Director at Lidl UK, will present a Featured Case Study at Conversational Commerce Conference London (8-9 May), describing how the UK grocery chain has launched a fully-automated Messenger intelligent assistant to help customers select the best wine for their meal.
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Conversational Commerce Conference London: Spotlight on Intelligent Assistance and Intelligent Authentication
Conversational Commerce Conference London (8-9 May) features leading enterprises and brands who are introducing NLP, machine learning and continuous authentication into customer engagement and digital self-service strategies.