Author Archives
Derek Top, Principal Analyst & Research Director, Opus Research
Derek Top is Principal Analyst and Research Director for Opus Research, a diversified analyst firm tracking Conversational AI, Generative AI, and Conversational Intelligence technologies. For more than 20 years, he has been covering how transformative technologies improve businesses and the customer experience.
Prior to Opus, Top was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: [email protected]
Twitter: @derektop
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“Webinar: Measuring the True Effectiveness of Virtual Assistants”
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Opus Research Report: “Enhancing Artificial Intelligence with Human Insight”
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Talkdesk Expands Cloud Contact Center Offerings with Virtual Agent
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Webinar: “Enhancing Artificial Intelligence with Human Insight”
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Webinar: “Automated Assistance – Shaping the Future of Digital Customer Support”
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Opus Research Report: “Positive, Real-World Results for Conversational Assistance”
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Opus Research “Vendors That Matter” Series: Marchex
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Webinar: “How Conversational Intelligence Drives Better Business Outcomes”
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Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2019 Edition)”
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Microsoft Releases Power Virtual Agents to Further Democratize Conversational Bots