Author Archives
Derek Top, Principal Analyst & Research Director, Opus Research
Derek Top is Principal Analyst and Research Director for Opus Research, a diversified analyst firm tracking Conversational AI, Generative AI, and Conversational Intelligence technologies. For more than 20 years, he has been covering how transformative technologies improve businesses and the customer experience.
Prior to Opus, Top was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: [email protected]
Twitter: @derektop
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Opus Research Report: A Cloud-Based Approach to Intelligent Authentication
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Neuro-Symbolic Artificial Intelligence and Potential Impact on Conversational Commerce
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Webinar: “Survival Guide to the 50 Shades of Phone-Based Fraud: The Pandemic Edition”
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Webinar: “Introducing Native Process Automation – AI-Infused Workflows for Contact Centers”
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Introducing Native Process Automation: The Foundation of Practical Workflow Management
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Conversational Intelligence Intelliview: Converting First-Party Data to Business Insights
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Opus Research “Vendors That Matter” Series: Waterfield Technologies
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Opus Research “Vendors That Matter” Series: Zoho
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How Measuring the Intelligence of Virtual Agent Conversations Improves Performance
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Marchex Expands Conversational Analytics Offerings with Sonar Technologies