Conversational Intelligence offers an opportunity to target, improve, and fine-tune critical support challenges. At its best, it empowers agents to spend more time on critical customer needs, it recoups time for more opportunistic customer engagements, and it delivers a more frictionless customer journey.
In the live interactive webinar (May 25th), join Scott Baker (Senior Analyst, Opus Research), Subreina Thelwell (Senior US Telco Customer Success Manager Lead, Uniphore), and Stuart Ferguson (VP Sales North America, Uniphore) as we highlight conversational intelligence benefits for agent productivity and ROI in Telecoms, including reducing after-call work (ACW) and average handle time (AHT) with conversational AI and automation.
Topic include:
- Addressing the top challenges in Telecom call centers
- Empowering agents and improving the customer experience through conversational intelligence
- Techniques to decrease average handle time and after-call work
- How to analyze and quantify ROI and customer experience for Telecom call center solutions
- Customer use case, how companies leverage Uniphore’s U-Assist Aftercall Max
Register for this webinar (May 25th) above or directly at BrightTalk.
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